Troubleshooting: Cannot Create an Auto-Restock
Concessions user ·
Yellow Dog Inventory 2026
WHY IT'S IMPORTANT
Auto-Restock
drives system-generated purchasing for your events. When the Create New Auto-Restock button is unavailable,
you cannot generate the requests that feed restocking, so it is worth resolving
before an event. This article helps you identify and fix the most common
reasons the button is greyed out.
ISSUE
The Create New Auto-Restock button is greyed out
and cannot be clicked, so a new Auto-Restock cannot be created.
CAUSE
This usually
comes down to one of three things:
• The event has not been created in Yellow Dog.
• The previous event is still in progress, meaning
not all of its milestone times have passed.
• The Auto-Restock future cutoff day setting is
not configured to allow the Auto-Restock to be created.
TROUBLESHOOTING
Work through
these in order. After each one, check whether the Create
New Auto-Restock button is available.
1. Confirm the
event exists in Yellow Dog
1. Go to Stand
Sheets > Events.
2. Use the Date
Range and Status filters
to locate your event.
3. If the event is not in the system, select Create New on the right and create it.
2. Confirm the
previous event has ended
1. Open the previous event and go to the Times tab.
2. Confirm that all event times have passed.
3. If any milestone time has not passed, use
the three-dot menu to the right of that time to edit it to a date and time that
is already in the past.
3. Review the
Auto-Restock future cutoff setting
1. Go to System
Setup > Options > Global.
2. Review the Auto
Restock Future Cutoff day setting.
3. If the event you are restocking is further
in the future than the configured number of days, increase the setting so the
event date falls within the cutoff.
Figure: Auto Restock cut off is located in System Setup>Options>Global
VERIFICATION STEPS
1. Return to the Auto-Restock screen.
2. Confirm the Create
New Auto-Restock button is now available and create the
Auto-Restock.
WHEN TO CONTACT SUPPORT
Contact Yellow Dog Support if all of the following are
true and the button is still greyed out:
• The event has been created in Yellow Dog.
• All of the previous event’s times have passed.
• The event date falls within the Auto-Restock
future cutoff days.
Phone: 757-663-7514
Support hours: Monday–Friday, 9:00 a.m.–8:00
p.m. EST
Emergency support (available 24/7): 757-663-7514,
Option 1
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Last reviewed: June 2026
· Applies to: Yellow Dog
Inventory 2026
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