Troubleshooting: Cannot Create an Auto-Restock
Concessions user ·
Yellow Dog Inventory 2026
WHY IT'S IMPORTANT
Auto-Restock
drives system-generated purchasing for your events. When the Create New Auto-Restock button is unavailable,
you cannot generate the requests that feed restocking, so it is worth resolving
before an event. This article helps you identify and fix the most common
reasons the button is greyed out.
ISSUE
The Create New Auto-Restock button is greyed out
and cannot be clicked, so a new Auto-Restock cannot be created.
CAUSE
This usually
comes down to one of three things:
• The event has not been created in Yellow Dog.
• The previous event is still in progress, meaning
not all of its milestone times have passed.
• The Auto-Restock future cutoff day setting is
not configured to allow the Auto-Restock to be created.
TROUBLESHOOTING
Work through
these in order. After each one, check whether the Create
New Auto-Restock button is available.
1. Confirm the
event exists in Yellow Dog
1. Go to Stand
Sheets > Events.
2. Use the Date
Range and Status filters
to locate your event.
3. If the event is not in the system, select Create New on the right and create it.
2. Confirm the
previous event has ended
1. Open the previous event and go to the Times tab.
2. Confirm that all event times have passed.
3. If any milestone time has not passed, use
the three-dot menu to the right of that time to edit it to a date and time that
is already in the past.
3. Review the
Auto-Restock future cutoff setting
1. Go to System
Setup > Options > Global.
2. Review the Auto
Restock Future Cutoff day setting.
3. If the event you are restocking is further
in the future than the configured number of days, increase the setting so the
event date falls within the cutoff.
Figure: Auto Restock cut off is located in System Setup>Options>Global
VERIFICATION STEPS
1. Return to the Auto-Restock screen.
2. Confirm the Create
New Auto-Restock button is now available and create the
Auto-Restock.
WHEN TO CONTACT SUPPORT
Contact Yellow Dog Support if all of the following are
true and the button is still greyed out:
• The event has been created in Yellow Dog.
• All of the previous event’s times have passed.
• The event date falls within the Auto-Restock
future cutoff days.
Phone: 757-663-7514
Support hours: Monday–Friday, 9:00 a.m.–8:00
p.m. EST
Emergency support (available 24/7): 757-663-7514,
Option 1
RELATED ARTICLES
Last reviewed: June 2026
· Applies to: Yellow Dog
Inventory 2026
Related Articles
Troubleshooting: Error Message 'There are no Event Sessions for this event'
Stands are attempting to be added through the ‘Add Additional Stands’ button after the event has already been started and the system displays the error message ‘There are no Event Sessions for this event'. The error message ‘There are no Event ...Troubleshooting: Unassigned Sales During an Event
Concessions user · Yellow Dog Inventory 2026 WHY IT'S IMPORTANT All sales must be assigned to a stand so inventory tracks correctly during an event. Review and resolve unassigned sales either during the event or before you begin reviewing stand ...Troubleshooting: Event Was Not Marked as an EOM Event
Concessions user · Yellow Dog Inventory 2026 WHY IT'S IMPORTANT Your End-of-Month (EOM) process depends on the EOM event being configured correctly, with Stand EOM set and the right EOM profile selected. If an event was started without being marked ...Troubleshooting: Missing Event Sales
Sales are missing from an event in Yellow Dog Inventory. This section outlines the most common reasons event sales may be missing, from data sync issues to recipe misconfigurations. Sales Processing Sales have not been updated. Recipe Assignment POS ...How To: Create a Stand EOM Profile
The Stand EOM (End-of Month) profiles defines which stands are include in the EOM Event and which types of inventory (Chargeables, Non-Chargeables, Supplies) are required to be counted out. Stand EOM Setup Overview (2 min) 1. Navigate to Stand Sheets ...
Popular Articles
How To: Find Your Yellow Dog Inventory Version
Understanding which version of Yellow Dog Inventory you're using is essential when exploring new features, as some enhancements and functionalities are specific to certain versions. All client types can benefit from knowing their Yellow Dog Inventory ...Feature Overview: Par & Re-Order Points
Par levels and reorder points help streamline purchasing in Yellow Dog. Par level is the ideal quantity to keep on hand. Reorder point is the minimum quantity that triggers reordering. You can update par and reorder points in the following locations: ...Tips & Tricks: How do I download and install drivers for my Zebra Printer?
**As a note: Admin rights will be required to complete this task. If you do not have admin rights on your PC, please contact your IT for assistance** ZD410 Desktop Printer Support Site 1. Navigate to Drivers: 2. Select Zdesigner V. 5 Driver for ...How To: Swap the On-Hand (Base Unit) Size
End user · Yellow Dog Inventory 2026 WHY IT'S IMPORTANT The on-hand (parent) size is the base unit—the unit Yellow Dog Inventory uses to track on-hand quantity and to convert every purchasing and counting size. When an item with multiple sizes is set ...FAQs: What are Bins?
Question: What are Bins? Answer: Bins are optional location identifiers that specify exactly where an item is stored. You don’t need to create bins in advance. You can assign them: In the Stores tab of the item editor Through a Balto import Bins ...