Troubleshooting: Event Was Not Marked as an EOM Event

Troubleshooting: Event Was Not Marked as an EOM Event

Concessions user  ·  Yellow Dog Inventory 2026

 WHY IT'S IMPORTANT

Your End-of-Month (EOM) process depends on the EOM event being configured correctly, with Stand EOM set and the right EOM profile selected. If an event was started without being marked as an EOM event, it will not feed the EOM close as expected. This article explains how to correct an event that was started without the EOM Event setting.

 ISSUE

An event was started, but it was not marked as an EOM event.

 CAUSE

The EOM Event box was not checked before the event was started in Yellow Dog.

 TROUBLESHOOTING

If you have permission to use Undo Event Start, you can undo the start, configure the event as an EOM event, and restart it. Undo the start, set the EOM options, then start the event again.

Undo the event start and set EOM

1.  In Yellow Dog, go to Events.

2.  Find the event and double-click it to open the Event Editor.

3.  Select Undo Event Start.

4.  Check the End of Month box, then select the Stand EOM.

5.  Select Start Event to start the event again.

If Undo Event Start is greyed out

The Undo Event Start option is unavailable for any of these reasons:

•    You do not have permission to use Undo Event Start.

•    The stand reconciliations have a status other than Initialized, meaning they have been counted in or the reconciliation process has started.

•    The event’s End time has passed.

 VERIFICATION STEPS

1.  Open the event in the Event Editor.

2.  Confirm the End of Month box is checked and the Stand EOM is set.

 WHEN TO CONTACT SUPPORT

Contact Yellow Dog Support if Undo Event Start is greyed out and you cannot determine why, or if you have the permission and the reconciliations are still Initialized but the option remains unavailable.

Phone: 757-663-7514

Support hours: Monday–Friday, 9:00 a.m.–8:00 p.m. EST

Emergency support (available 24/7): 757-663-7514, Option 1

 

 RELATED ARTICLES

•    Quick Reference: End-of-Month Checklist

Last reviewed: June 2026  ·  Applies to: Yellow Dog Inventory 2026

    • Related Articles

    • Troubleshooting: Event Was Not Started on Time

      Concessions user · Yellow Dog Inventory 2026 WHY IT'S IMPORTANT If an event is not started on time, it will not begin generating Stand Reconciliations, which your stands rely on for the event. This article explains how to recover when you forgot to ...

    • How To: Run an End-of-Month (EOM) Event

      Concessions user · Yellow Dog Inventory 2026 WHY IT'S IMPORTANT The End-of-Month (EOM) process gives you an accurate evaluation of a facility’s inventory, supported by extensive end-of-month reporting. This article walks through running a successful ...

    • Troubleshooting: Error Message 'There are no Event Sessions for this event'

      Stands are attempting to be added through the ‘Add Additional Stands’ button after the event has already been started and the system displays the error message ‘There are no Event Sessions for this event'. The error message ‘There are no Event ...

    • Troubleshooting: Unassigned Sales During an Event

      Concessions user · Yellow Dog Inventory 2026 WHY IT'S IMPORTANT All sales must be assigned to a stand so inventory tracks correctly during an event. Review and resolve unassigned sales either during the event or before you begin reviewing stand ...

    • Troubleshooting: Missing Event Sales

      Sales are missing from an event in Yellow Dog Inventory. This section outlines the most common reasons event sales may be missing, from data sync issues to recipe misconfigurations. Sales Processing Sales have not been updated. Recipe Assignment POS ...

    • Popular Articles

    • How To: Find Your Yellow Dog Inventory Version

      Understanding which version of Yellow Dog Inventory you're using is essential when exploring new features, as some enhancements and functionalities are specific to certain versions. All client types can benefit from knowing their Yellow Dog Inventory ...

    • Feature Overview: Par & Re-Order Points

      Par levels and reorder points help streamline purchasing in Yellow Dog. Par level is the ideal quantity to keep on hand. Reorder point is the minimum quantity that triggers reordering. You can update par and reorder points in the following locations: ...

    • Tips & Tricks: How do I download and install drivers for my Zebra Printer?

      **As a note: Admin rights will be required to complete this task. If you do not have admin rights on your PC, please contact your IT for assistance** ZD410 Desktop Printer Support Site 1. Navigate to Drivers: 2. Select Zdesigner V. 5 Driver for ...

    • How To: Swap the On-Hand (Base Unit) Size

      End user · Yellow Dog Inventory 2026 WHY IT'S IMPORTANT The on-hand (parent) size is the base unit—the unit Yellow Dog Inventory uses to track on-hand quantity and to convert every purchasing and counting size. When an item with multiple sizes is set ...

    • FAQs: What are Bins?

      Question: What are Bins? Answer: Bins are optional location identifiers that specify exactly where an item is stored. You don’t need to create bins in advance. You can assign them: In the Stores tab of the item editor Through a Balto import Bins ...