Troubleshooting: Missing Event Sales

Troubleshooting: Missing Event Sales


This article helps you identify and resolve issues when sales are missing from an event in Yellow Dog Inventory. It’s intended for Concession clients who utilize the Stand Sheet module to run events.

Causes

This section outlines the most common reasons event sales may be missing, from data sync issues to recipe misconfigurations. 

Sales Processing
  1. Sales have not been updated.
Recipe Assignment
  1. POS Item does not have a recipe or correct behavior assigned.
Recipe Setup
  1. The incorrect item is in the recipe.
  2. A chargeable item not in recipe
  3. Stand Rec Rev item not assigned in recipe.
Event Setup
  1. Sales occurred outside the event’s “Doors Open” and “Close” times.
SKU Configuration
  1. SKUs don’t match between POS and Yellow Dog for 1-way integrations.

Troubleshooting Steps

Follow the below steps in order to resolve common issues that result in missing sales data. After making changes, complete the verification steps to confirm if the issue is resolved. 

Step 1: Update Sales to Sync Stand Reconciliation Data

If the POS Sales Quantity column in the Stand Reconciliation shows a quantity of zero for all items—or if sales quantities are missing for items with expected sales—try updating the sales data to resolve the issue:
  1. Select the Update Sales button in the Stand Reconciliation Editor.

Figure 1. The Update Sales button found within the Stand Reconciliation.

Step 2: Check POS Item Configuration for Recipe Assignment

If a recipe is not assigned to a POS Item or the incorrect recipe behavior is set, sales will not be assigned. Follow these steps to identify and resolve this issue:
  1. In the Stand Reconciliation, click Reports and select Stands Item Mapping Report.
  2. Review the Assigned To column and identify any items without recipes listed.
  3. If an item did not have a recipe listed, go to Item Management > Inventory Items.
  4. Select the POS Item that the item should be associated with and click Edit Item.
  5. Go to the Kit / Recipe tab.
  6. Click inside the Kit / Recipe field.
  7. Select the recipe and click OK.
  8. Set the Recipe Behavior as POS Menu Item if not already selected.
  9. Click Save and Close.

Figure 2. Correct setup for a POS menu item. A recipe is attached, and the behavior is set as POS Menu Item Recipe.
 

Step 3: Confirm Recipe Setup for Chargeable Items

Sales may not apply if the recipe is not configured correctly. Follow these steps to identify related recipes and resolve:
  1. In the Stand Reconciliation, click Reports and select the Stands Item Mapping Report, then click OK.
  2. Note any recipes assigned to items with missing sales. 
  3. Go to Item Management > Recipes.
  4. Use the search bar to search for recipe.
  5. Click to highlight the recipe and select Edit Recipe.
  6. Confirm the following:
    1. The correct items are in included in the recipe.
    2. A chargeable item is included.
    3. A chargeable item is marked as Stand Rec Rev.
 
Figure 3. Recipes with the correct configurations: ingredients are accurate, a chargeable item is included, and a chargeable item is mark as Stand Rec Rev.
 

Step 4: Adjust Event Times to Match Sales Window

Sales may be missing from the Stand Reconciliation if they occurred outside the event’s Doors open and Doors close times. Follow these steps to verify and update the event times:
  1. Run the saved report 112 – PST – CHECK Sales Outside of Event Window. 
    Make sure to set the Date Time to the date of the event.
  2. If sales appear in the report, go to Stand Sheets > Events and open the Event Editor. 
  3. Select the Times tab.
  4. Adjust the Doors open and/or Doors close time to cover the full sales period.


Figure 4. The Times tab on the Event Editor where you can adjust the Doors open and Doors close times if sales occurred outside the event window.


Step 5: Verify Matching SKUs for 1-Way Integrations

If you have a 1-way integration between Yellow Dog Inventory and your Point of Sale, verify that the SKUs match between the two systems:
  1. In the Stand Reconciliation, click Reports and select the Unprocessed Sales, then click OK.
  2. Note the name of the POS Item listed under the Item column then follow company procedures for updating SKUs.
    Typically, this involves updating the SKU on the corresponding Yellow Dog inventory item to match the POS SKU listed under the SKU column in the report.

Figure 5. The Item and SKU columns in the Unprocessed Sales report.

Verification Steps

After applying any fixes:

1. Open the Stand Reconciliation and click Update Sales.
2. Confirm that sales are now applied.

When to Contact Support

If sales are still missing after the above steps, contact Yellow Dog Support directly:
  1. Phone: 757-663-7514
  2. Email: support@yellowdogsoftware.com
  3. Chat: Click here to Chat with a YD Support Guide 
Support hours: Monday–Friday, 9:00 a.m.–8:00 p.m. EST
Emergency support (available 24/7): 757-663-7514, Option 1

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