How To: Identify and Resolve inaccurate Venue Next Sales

Primary Reasons for Unassigned Sales

If your POS is Venue Next and you are not receiving sales during an event, check the following five areas in order. Each has its own section in this guide.

1.  POS block status — the item must not be blocked from the POS.

2.  Item availability to stand — the POS item and its recipe items must be available to the stand.

3.  Sales channel configuration — the POS item must be assigned to the sales channel.

4.  Recipe configuration — the POS item must be connected to a correct recipe.

5.  Sales not received from Venue Next — the sync must run and sales must be applied.

POS Block Status

The POS item must not be blocked for the POS to push it to Venue Next.

Review POS block status

On the Size Behavior tab of the Item Editor, confirm that Block POS is not checked.

Figure 1. The Block POS column on the Size Behavior tab, shown unchecked.

Item Availability to Stand

The POS item and the inventory items in its attached recipe must be available to the stand.

Verify items are assigned to the stand

Go to Item Management > Inventory Items, switch to the Stand Items view, select the store, then search for the item.

Figure 2. Stand Items view showing the POS item and its ingredient item for the selected stand.

Assign an item to a stand

On the Stands tab of the Item Editor, check the Available box for the stand. If the stand is not listed, select Show All Stands.

Figure 3. The Available column on the Stands tab, with Show All Stands at the right.

Troubleshoot availability during an event

During an event, the usual cause is that the inventory items in the recipe connected to the POS item are not assigned to the stand. Review the reconciliation and confirm the items are included. If an item is missing, select Add Stand Item to add it to the reconciliation.

Figure 4. The Add Stand Item button on the reconciliation.

Sales Channel Configuration

The POS item must be assigned to the sales channel to push it to the Venue Next menu.

Assign from the Sales Channel Editor

1.  Go to Common Setup > Sales Channel, open the Sales Channel Editor, and select the Items tab.

2.  Check the Available box for any POS items that should be available to that sales channel.

Figure 5. The Items tab of the Sales Channel Editor with the Available column.

Assign from the Item Editor

1.  In the Item Editor, go to the Stand (Store) tab.

2.  Use the ellipses (…) in the Sales Channel column to select the correct sales channels for each store.

Figure 6. The Sales Channel column on the Stores tab of the Item Editor.

POS Recipe Configuration

POS items must be connected to a recipe with the correct items and behavior set.

Review POS item recipes

1.  Go to Item Management > Inventory Items, find the POS item, and open the Item Editor.

2.  Select the Kit / Recipe tab and confirm a recipe is attached and the behavior is set to POS Menu Item Recipe.

Figure 7. The Kit/Recipe tab with an attached recipe and POS Menu Item Recipe behavior.

3.  Select the view recipe link to open the attached recipe.

4.  Confirm the correct inventory item is in the recipe and that Stand Rec Rev is checked on the ingredient item the stand reconciliation revenue should be tied to.

Figure 8. The recipe Details with Stand Rec Rev checked on the ingredient item.

Sales Not Received from Venue Next

To confirm all sales have been received, run the Venue Next sync.

Run the sales sync

1.  From the top menu bar, use the Sync dropdown to select Launch Sync.

2.  Select OK to launch the sync.

3.  Confirm the sync has completed by selecting Sync Status under the Sync dropdown.

Figure 9. The Sync dropdown with Launch Sync and Sync Status.

Ensure all sales are applied

If you still do not see all sales applied to the item, select Update Sales in the Stand Reconciliation. This applies any sales that have been received but not yet applied to the items.

Figure 10. The Launch Sync dialog and the Update Sales action on the reconciliation.

Note: Sales update and display correctly in Yellow Dog after the next run of your POS sync.

Last reviewed: June 2026  ·  Applies to: Yellow Dog Inventory, Version 375+  ·  POS: Venue Next

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