Troubleshooting: Unassigned Sales During an Event

Troubleshooting: Unassigned Sales During an Event

Concessions user  ·  Yellow Dog Inventory 2026

 WHY IT'S IMPORTANT

All sales must be assigned to a stand so inventory tracks correctly during an event. Review and resolve unassigned sales either during the event or before you begin reviewing stand reconciliations, so your reconciliations and reporting start from accurate data.

 ISSUE

Some sales are not assigned to a stand and appear as unassigned.

 CAUSE

Unassigned sales occur when the POS item is not assigned to the stand where it sold.

 TROUBLESHOOTING

Find the unassigned sale, assign its POS item to the correct store, then reprocess the sales for that item’s recipe.

Step 1. Run the All Sales Captured report

1.  In the left menu, go to Reports > Standard Reports.

2.  Open the Troubleshooting folder and select All Sales Captured.

3.  Update the report filters:

      a.   Check Hide Assigned.

      b.   Use the date dropdown to select Today.

4.  Select Generate.

Step 2. Copy the item SKU from the report

1.  Right-click the POS SKU cell and select Copy Selected Cell.

2.  Note the store in the Store Name column for the unassigned sale.

3.  If you have multiple unassigned items, minimize the report with the – button at the top right so you can return to it for the other items later.

Step 3. Assign the item to the store

1.  Go to Item Management > Inventory Items and paste the POS SKU into the search field (Ctrl+V).

2.  Select the item to highlight it, then select Edit Item to open the Item Editor.

3.  Select the Stores tab, then select Show All Stores.

4.  Check the Available box on the row for the store the unassigned sale was associated with. The filled box marks this POS menu item as available in that stand.

5.  Select Save and Close to exit the Item Editor.

Step 4. Reprocess sales

1.  Go to Item Management > Recipes and search for the item’s recipe.

2.  Select the recipe to highlight it, then select Reprocess Sales.

3.  Set the date and time to the event’s start date and time, then select OK. A confirmation popup appears when reprocessing for that recipe is complete.

Note: Sales update and display correctly in Yellow Dog after the next run of your POS sync.

 VERIFICATION STEPS

1.  Re-run the All Sales Captured report with Hide Assigned checked.

2.  Confirm the item no longer appears as unassigned after the next POS sync.

 WHEN TO CONTACT SUPPORT

Contact Yellow Dog Support if sales remain unassigned after you have assigned the item and reprocessed sales, and the POS sync has run.

Phone: 757-663-7514

Support hours: Monday–Friday, 9:00 a.m.–8:00 p.m. EST

Emergency support (available 24/7): 757-663-7514, Option 1

 

 RELATED ARTICLES

•    How To: Map a Recipe to a POS Item

Last reviewed: June 2026  ·  Applies to: Yellow Dog Inventory 2026

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