Troubleshooting: Event Not Started

Troubleshooting: Event Not Started


This article explains what to do if your forgot to start your event. It is intended for Concession clients who manage events through the Stand Sheets module.

Issue

Event was not started on time.

Solution


  1. Adjust your event’s Start Date/Time to the current time in the Event Editor.
  2. When prompted, click No – Leave as is to keep other event times unchanged.
  3. Verify the End Date/Time occurs after the Start Date/Time. If it does not, update it to after the Start Date/Time.
  4. Select Start Event.


Figure 1. Start Date/Time being adjusted in the Event Editor to allow the event to be started.

Results

The event will now begin generating Stand Reconciliations as expected.


When to Contact Support

If you have followed the above steps and are still having issues starting your event, reach out to Yellow Dog Support:
  1. Phone: 757-663-7514
  2. Email: support@yellowdogsoftware.com
  3. Chat: Click here to Chat with a YD Support Guide 
Support hours: Monday–Friday, 9:00 a.m.–8:00 p.m. EST
Emergency support (available 24/7): 757-663-7514, Option 1

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