If an event is
not started on time, it will not begin generating Stand Reconciliations, which
your stands rely on for the event. This article explains how to recover when
you forgot to start an event. It is intended for Concessions clients who manage
events through the Stand Sheets module.
ISSUE
The event was
not started on time.
TROUBLESHOOTING
Adjust the
event’s start time to now, then start the event:
1.In the Event
Editor, change the Start Date/Time
to the current time.
2.When prompted, select No – Leave as is to keep the other event times
unchanged.
3.Confirm the End
Date/Time is after the Start
Date/Time. If it is not, update it to a time after the start.
4.Select Start
Event.
VERIFICATION STEPS
The event
begins generating Stand Reconciliations as expected.
WHEN TO CONTACT SUPPORT
Contact Yellow Dog Support if the event still will not
start after you adjust the start time, or if Stand Reconciliations do not begin
generating once it has started.
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