Troubleshooting: Event Was Not Started on Time

Troubleshooting: Event Was Not Started on Time

Concessions user  ·  Yellow Dog Inventory 2026

 WHY IT'S IMPORTANT

If an event is not started on time, it will not begin generating Stand Reconciliations, which your stands rely on for the event. This article explains how to recover when you forgot to start an event. It is intended for Concessions clients who manage events through the Stand Sheets module.

 ISSUE

The event was not started on time.

 TROUBLESHOOTING

Adjust the event’s start time to now, then start the event:

1.  In the Event Editor, change the Start Date/Time to the current time.

2.  When prompted, select No – Leave as is to keep the other event times unchanged.

3.  Confirm the End Date/Time is after the Start Date/Time. If it is not, update it to a time after the start.

4.  Select Start Event.


 VERIFICATION STEPS

The event begins generating Stand Reconciliations as expected.

 WHEN TO CONTACT SUPPORT

Contact Yellow Dog Support if the event still will not start after you adjust the start time, or if Stand Reconciliations do not begin generating once it has started.

Phone: 757-663-7514

Support hours: Monday–Friday, 9:00 a.m.–8:00 p.m. EST

Emergency support (available 24/7): 757-663-7514, Option 1

 

 RELATED ARTICLES

    How To: Start an Event

Last reviewed: June 2026  ·  Applies to: Yellow Dog Inventory 2026



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