Inventory manager / data
administrator · Yellow Dog Inventory 2026
WHY IT'S IMPORTANT
Accurate sales
in Yellow Dog Inventory keep your inventory levels and costs up to date. When
the sales totals in your point of sale don’t match what appears in Yellow Dog,
this article helps you find the cause and resolve it.
ISSUE
The sales shown
in your point of sale don’t match the sales in Yellow Dog Inventory.
CAUSE
Common causes
include:
• Unmapped recipes.
• Retail items created directly in the POS, so
there is no Yellow Dog counterpart.
• Taxes, tips, and third-party delivery fees,
which the POS typically does not send to Yellow Dog.
• Items that aren’t tracked in Yellow Dog, such as
services (for example, stroller rentals or spa services).
• Sales that have not been processed — the step
that matches received sales data to items in Yellow Dog to update reporting and
on-hand values.
• Not all checks from the day were closed.
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Note: If you suspect sales have
not been processed, contact Yellow Dog Support for assistance.
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TROUBLESHOOTING
Start with the Troubleshooting > All Sales Captured
report, which is the best place to review discrepancies.
1. Run the All
Sales Captured report.
2. Identify any items listed as Unassigned in the Assigned
To column.
3. Review the POS
Item column to confirm what each item is in the POS.
Then follow the
path for your operation type.
F&B
clients
• If you map
recipes: the recipe likely needs to be mapped in the POS Item Map module. Once mapped, reprocess the sales using
the Reprocess Sales tool in the
recipe module.
• If you match
recipes to POS items: the Yellow Dog item’s SKU likely needs to be entered into
the SKU field of your POS. See the help site for details specific to your POS.
• If the discrepancy is only in dollar values and
not in on-hands, review your third-party delivery service fees.
Retail clients
If the
unassigned or omitted items are services or additional taxes and fees, there is
nothing to fix. Your team may want to use the All
Sales Captured report as the primary sales report going forward, to
reduce confusion when comparing POS sales to Yellow Dog sales.
Confirm whether an item was
created directly in the POS
Check whether
the item exists in Yellow Dog. If it does not, it was created directly in the
POS. In that case:
1. Remove the item from the POS.
2. Recreate it in Yellow Dog and let it push to
the POS.
3. Enter a manual sale in Yellow Dog to account
for the sale that was missed.
WHEN TO CONTACT SUPPORT
Contact Yellow Dog Support if:
• You suspect sales have not been processed.
• Items are set up correctly in Yellow Dog (mapped/matched or pushed) but sales still don’t match.
Phone: 757-663-7514
Support hours: Monday–Friday, 9:00 a.m.–8:00
p.m. EST
Emergency support (available 24/7): 757-663-7514,
Option 1
RELATED ARTICLES
Last reviewed: June 2026
· Applies to: Yellow Dog
Inventory 2026