Troubleshooting: Merged or Removed Item Appears in Picklist

Troubleshooting: Merged or Removed Item Appears in Picklist


A removed or merged item appears in a picklist when selecting the remaining active item.

This can cause incorrect item selection.



This issue can occur after merging items. In some cases, the retained/winner item still has a relationship to the removed item. This causes the removed item to continue appearing in picklists.

As a result, the retained item configuration may be unreliable in that store, location, or setup.


  1. Identify the active item that triggers the incorrect picklist result.
  2. Confirm whether the item was part of a merge.
  3. Review where the item is assigned (store, location, or configuration).
  4. Mark the retained item as Inactive in the affected configuration.
  5. Create a new item or reconfigure the item instead of using the merged item.
  6. Add the corrected item to the picklist.
  7. Refresh or reopen the picklist.

Best Practice:

  1. Avoid merging items unless it is absolutely necessary.

  2. Review item relationships carefully before merging or removing records.

  3. Test picklist behavior after item changes are made.

  4. When practical, create a clean replacement item instead of relying on a merged item history for active operational use.


  1. Add the corrected item to the picklist.
  2. Refresh or reopen the picklist.
  3. Confirm only the intended active item appears.
  4. Confirm the removed or merged item does not appear


Contact Support if:

  • You recreated the item and removed the old item, but it still appears in the picklist
  • The issue occurs across multiple locations or configurations
  1. Phone: 757-663-7514
  2. Email: support@yellowdogsoftware.com
  3. Chat: Click here to Chat with a YD Support Guide 
Support hours: Monday–Friday, 9:00 a.m.–8:00 p.m. EST
Emergency support (available 24/7): 757-663-7514, Option 1

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