WHY IT'S IMPORTANT

Event pricing depends on coordinated configuration across the event, the participating stores and stands, the items, and the POS interface (for example, VenueNext). When any one layer is misconfigured, event prices may not reach your POS. Working through these layers in order helps you find and fix the most common causes before contacting support.

 ISSUE

Event prices set in Yellow Dog Inventory are not appearing at the POS. You may see prices that never update when the event starts, prices that apply to some items or stands but not others, or prices that update in Yellow Dog but do not reach the POS.

 CAUSE

Event pricing issues usually trace to one of the following:

1.   Event configuration. A required store or stand is missing from the event type, so event pricing is never generated for it.

2.   Store configuration. Event pricing is disabled on a participating store, so prices are calculated but never sent to the POS.

3.   Item configuration. An item is inactive for the affected stand or excluded from the event, so only specific items fail to update.

 TROUBLESHOOTING

Work through these checks in order. Stop at the first one that resolves the issue.

Verify event activation

1.   Confirm the event is active and has started successfully.

2.   Confirm the event is assigned to the correct event type.

3.   Confirm the correct stands and stores — including any required interfacing store — are assigned to the event type.

Verify store configuration

1.   Confirm each store involved in the event is active.

2.   Confirm the store is configured as a Stand where required.

3.   Confirm the store participates in the event type.

4.   Confirm Use Event Prices for Sales Channels is enabled.

Verify default retail pricing

If the Stand Prices or Event Prices tab is missing from the item editor, verify that the item has a Current/Default Retail Price assigned.

1.   Open the affected item in the Item Editor.

2.   Confirm a value exists in the Current/Default Retail Price field.

3.   If no default retail price is configured, enter the appropriate retail price and save the item.

4.   Reopen the item and confirm the Stand Prices/Event Prices tab is now visible.

Verify item eligibility

If only specific items are affected, compare a working item against a non-working item. Event prices are set on the Event Prices tab in the item editor.

1.   Confirm the item is active for the event.

2.   Confirm the item is active for the affected stand.

3.   Confirm the item is not excluded from event participation.

To compare efficiently, open two instances of Yellow Dog Inventory — one showing a working item, one showing the affected item — and review the Event Prices tab side by side.

 VERIFICATION STEPS

After applying a fix:

1.   Confirm the event is active and the affected store or stand participates.

2.   Restart the event and confirm the expected price appears in Yellow Dog Inventory.

3.   Confirm the updated price displays at the POS.

 BEST PRACTICES

During event setup

•     Verify all interfacing stores are assigned to the relevant event types.

•     Confirm event pricing settings remain enabled on participating stores.

During new item creation

•     Validate stand assignments and confirm event eligibility.

After an upgrade or migration

•     Confirm event pricing still applies as expected before your next event, and contact support if anything changed.

 WHEN TO CONTACT SUPPORT

Contact Yellow Dog Support if event pricing still does not reach the POS after the checks above, the issue began after a migration or upgrade, or prices update in Yellow Dog but never reach the POS.

To help us resolve it faster, have ready:

•     Event: Event ID, event type, event start time

•     Item: SKU(s), expected retail price, actual retail price

•     Store: Store/stand name and event assignments

•     POS: Your POS integration type, and whether you recently migrated or upgraded

Phone: 757-663-7514

Email: support@yellowdogsoftware.com

Support hours: Monday–Friday, 9:00 a.m.–8:00 p.m. EST

Emergency support (available 24/7): 757-663-7514, Option 1

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