End user · Concessions · Yellow Dog Inventory 2026
WHY IT'S IMPORTANT
Event pricing depends on coordinated configuration across the event, the participating stores and stands, the items, and the POS interface (for example, VenueNext). When any one layer is misconfigured, event prices may not reach your POS. Working through these layers in order helps you find and fix the most common causes before contacting support.
ISSUE
Event prices set in Yellow Dog Inventory are not appearing at the POS. You may see prices that never update when the event starts, prices that apply to some items or stands but not others, or prices that update in Yellow Dog but do not reach the POS.
CAUSE
Event pricing issues usually trace to one of the following:
1. Event configuration. A required store or stand is missing from the event type, so event pricing is never generated for it.
2. Store configuration. Event pricing is disabled on a participating store, so prices are calculated but never sent to the POS.
3. Item configuration. An item is inactive for the affected stand or excluded from the event, so only specific items fail to update.
TROUBLESHOOTING
Work through these checks in order. Stop at the first one that resolves the issue.
Verify event activation
1. Confirm the event is active and has started successfully.
2. Confirm the event is assigned to the correct event type.
3. Confirm the correct stands and stores — including any required interfacing store — are assigned to the event type.
Note: A missing interfacing store is a common cause. For example, if a POS Data store is not assigned to an event type, event pricing will not reach the POS. |
Verify store configuration
1. Confirm each store involved in the event is active.
2. Confirm the store is configured as a Stand where required.
3. Confirm the store participates in the event type.
4. Confirm Use Event Prices for Sales Channels is enabled.
Verify item eligibility
If only specific items are affected, compare a working item against a non-working item. Event prices are set on the Event Prices tab in the item editor.
1. Confirm the item is active for the event.
2. Confirm the item is active for the affected stand.
3. Confirm the item is not excluded from event participation.
To compare efficiently, open two instances of Yellow Dog Inventory — one showing a working item, one showing the affected item — and review the Event Prices tab side by side.
VERIFICATION STEPS
After applying a fix:
1. Confirm the event is active and the affected store or stand participates.
2. Restart the event and confirm the expected price appears in Yellow Dog Inventory.
3. Confirm the updated price displays at the POS.
BEST PRACTICES
During event setup
• Verify all interfacing stores are assigned to the relevant event types.
• Confirm event pricing settings remain enabled on participating stores.
During new item creation
• Validate stand assignments and confirm event eligibility.
After an upgrade or migration
• Confirm event pricing still applies as expected before your next event, and contact support if anything changed.
WHEN TO CONTACT SUPPORT
Contact Yellow Dog Support if event pricing still does not reach the POS after the checks above, the issue began after a migration or upgrade, or prices update in Yellow Dog but never reach the POS.
To help us resolve it faster, have ready:
• Event: Event ID, event type, event start time
• Item: SKU(s), expected retail price, actual retail price
• Store: Store/stand name and event assignments
• POS: Your POS integration type, and whether you recently migrated or upgraded
Phone: 757-663-7514
Email: support@yellowdogsoftware.com
Support hours: Monday–Friday, 9:00 a.m.–8:00 p.m. EST
Emergency support (available 24/7): 757-663-7514, Option 1
Last reviewed: June 2026 · Applies to: Yellow Dog Inventory 2026