Troubleshooting: Unexpected Item Types and Stands requiring Count Outs

Troubleshooting: Unexpected Item Types and Stands requiring Count Outs



The system requires counts for unexpected item types (Chargeable, Non-Chargeable, and Supply), and unexpected Stands.


The event is configured as an EOM Event, and the selected EOM Event Type includes all item types and all stands.  



Confirm the event is an EOM Event

  1. Go to Stand Sheets > Events.
  2. Open the active event.
  3. Verify the EOM Event checkbox is selected.
  4. Review the selected EOM Event Type.

Confirm which item types are included

  1. Go to Stand Sheets > Stand EOM.
  2. Locate the selected EOM Event Type.
  3. Check the columns:
    • Chargeables
    • Non Chargeables
    • Supplies
  4. Confirm which item types are enabled.
    • Enabled item types require count outs.  
  5. Confirm which stands are included
    1. An Event will require counts for the active stands for the event, in addition to the stands assigned to the EOM Event type. 
Figure: Example of EOM Event types list, and which item types are required

Create or update an EOM Event Type (if needed)

  1. Go to Stand Sheets > Stand EOM.
  2. Select Create New Stand EOM.
  3. Enter a description.
  4. Select applicable stands (recommended: all stands).
  5. Select only the required item types:
    • Chargeable
    • Non Chargeable
    • Supply
  6. Click Save & Close.
Figure: Example of the EOM Event Editor, where stands and item types can be selected 



  1. Create or open an event using the updated EOM Event Type.
  2. Confirm only the intended item types require count out.
  3. Verify stands are not prompted to count unintended item types.



Contact Support if:

  • The event is not set as an EOM Event but still requires all item types
  • The selected EOM Event Type does not match the required item types
  1. Phone: 757-663-7514
  2. Email: support@yellowdogsoftware.com
  3. Chat: Click here to Chat with a YD Support Guide 
Support hours: Monday–Friday, 9:00 a.m.–8:00 p.m. EST
Emergency support (available 24/7): 757-663-7514, Option 1

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