Troubleshooting: Items not available at the Point of Sale
Items don’t ring up at the point of sale (POS).
The item isn’t configured correctly to be pushed to the POS.
Each POS has specific requirements for items to sync successfully. Review the POS-specific requirements in the Yellow Dog Help site or the Point of Sale Overview documentation for your POS.
You can also check these common settings, which apply to most POS integrations:
The item is available to the correct store in Yellow Dog.
The item is Active.
Publish is enabled for the item.
After updating the item to meet POS requirements:
Trigger the item.
Wait for the next scheduled POS sync.
Check the POS to confirm the item is available.
Contact Support if the item meets all POS requirements, has been triggered, and still isn’t available.
For faster resolution, include example SKUs and item descriptions that aren’t ringing at the POS.
- Phone: 757-663-7514
- Email: support@yellowdogsoftware.com
- Chat: Click here to Chat with a YD Support Guide
Support hours: Monday–Friday, 9:00 a.m.–8:00 p.m. EST
Emergency support (available 24/7): 757-663-7514, Option 1
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