Troubleshooting: Invoices Not Pushed to QuickBooks Online
Invoices may be missing from QBO for one or more of these reasons:
Invoice isn’t committed.
Only committed invoices export to QBO.Inventory accounts or GL codes don’t match QBO exactly.
Names must match verbatim, including spelling, capitalization, and special characters.Inventory accounts or GL codes aren’t assigned correctly.
At least one item on the invoice must have an inventory account assigned.
If items are missing inventory accounts, the invoice may export, but totals might not match.
If an inventory account does not have a valid GL code, the export can fail.
The invoice commit date is more than 7 days old.
The integration exports only invoices committed within the last 7 days.
Step 1: Confirm the invoice is committed
Check the invoice status in either location:
Purchasing > Invoices
Filter by vendor or date range.
Confirm the status is Invoiced.
Standard Reports > Purchasing > Invoice Records > Summary
Filter for invoices with a status of Invoiced.
Confirm the invoice appears in the report.
Step 2: Verify inventory accounts and GL codes match QBO
Inventory accounts in Yellow Dog must match the corresponding accounts in QBO exactly.
To review inventory accounts in Yellow Dog:
Go to System Setup.
Open Inventory Accounts.
Double-click an inventory account to review its assigned GL code.
You can also review assignments using this report:
Standard Reports > Accounts > Item Account and Interface Listing
Step 3: Confirm items have inventory accounts assigned
Inventory accounts can be assigned to levels or individual items.
To review assignments:
Interface Codes (As of Last Sync’d view)
Requires the appropriate user permission.
Confirms whether an inventory account is assigned to items (but not whether GL codes are assigned).
Standard Reports > Accounts > Item Account and Interface Listing
Shows inventory accounts assigned to items.
Step 4: Check whether the invoice was backdated
If the commit date is more than 7 days in the past, the invoice won’t export.
To verify this, compare the invoice Created Date and Commit Date in:
Purchasing > Invoices, or
the invoice details.
Use the fix that matches your issue:
Invoice isn’t committed: Review the invoice and commit it.
Accounts or GL codes don’t match QBO: Update the names in Yellow Dog or QBO so they match exactly.
Inventory accounts or GL codes aren’t assigned: Assign inventory accounts (Yellow Dog recommends assigning them at the level, but item- or store-level assignments also work).
Invoice is backdated: Contact Yellow Dog Support and include the invoice number and commit date. Request a sync update so the invoice can be re-exported.
Contact Yellow Dog Support if the invoice still doesn’t appear in QBO and:
the invoice is committed, and
the invoice items have inventory accounts assigned, and
the inventory accounts have valid GL codes assigned,
or if you corrected inventory accounts/GL codes and need the invoice re-exported.
- Phone: 757-663-7514
- Email: support@yellowdogsoftware.com
- Chat: Click here to Chat with a YD Support Guide
Related Articles
Troubleshooting: Items not available at the Point of Sale
Items don’t ring up at the point of sale (POS). The item isn’t configured correctly to be pushed to the POS. Each POS has specific requirements for items to sync successfully. Review the POS-specific requirements in the Yellow Dog Help site or the ...How To: Address missing item sales when communication with the Point of Sale is down
When there are communication issues between Yellow Dog and the Point of Sale users may need to ring items up as 'Open Retail' if the issue is preventing items from pushing to the Point of Sale Permissions to view and edit manual adjustments OR ...Yellow Dog/Book4Time Integration Overview
This document will provide an overview of the Yellow Dog Book4Time Integration Integration Approach This is a 2Way Integration – we present item information and are provided sales information. NOTE: There is no sync application that can be controlled ...Yellow Dog/Jonas API Overview
This document will provide an overview of the Yellow Dog Jonas API Integration Integration Approach This can be set up as a 2Way – Items are pulled from us, and sales are pushed or 1Way sales are pushed. NOTE: Jonas controls the flow of sales and ...Yellow Dog/Square Integration Overview
This document will provide an overview of the Yellow Dog/Square integration Integration Approach The Yellow Dog/Square integration is a 2 Way Integration Sales – Pull from the Square API Interface Codes – Pulled from the Square API Items (& Images ...
Popular Articles
How To: Find Your Yellow Dog Inventory Version
Understanding which version of Yellow Dog Inventory you're using is essential when exploring new features, as some enhancements and functionalities are specific to certain versions. All client types can benefit from knowing their Yellow Dog Inventory ...Feature Overview: Par & Re-Order Points
Par levels and reorder points help streamline purchasing in Yellow Dog. Par level is the ideal quantity to keep on hand. Reorder point is the minimum quantity that triggers reordering. You can update par and reorder points in the following locations: ...Tips & Tricks: How do I download and install drivers for my Zebra Printer?
**As a note: Admin rights will be required to complete this task. If you do not have admin rights on your PC, please contact your IT for assistance** ZD410 Desktop Printer Support Site 1. Navigate to Drivers: 2. Select Zdesigner V. 5 Driver for ...How To: Swap the On-Hand/Parent Size (Edit Base Unit)
When managing items with multiple sizes, it’s essential to configure them correctly. The on-hand/parent size should always represent the base unit or smallest measurement, while additional sizes should be created for purchasing or counting sizes. If ...FAQs: What are Bins?
Question: What are Bins? Answer: Bins are optional location identifiers that specify exactly where an item is stored. You don’t need to create bins in advance. You can assign them: In the Stores tab of the item editor Through a Balto import Bins ...