End user · Yellow Dog Inventory 2026
ISSUE
When you commit an invoice that distributes expenses, Yellow Dog Inventory returns a “Divide by Zero” error and the invoice does not commit successfully.
CAUSE
This occurs when both of the following are true:
• The invoice is configured to distribute expenses.
• An item with a zero order quantity is retained during the commit process.
Because the system attempts to distribute expenses across all retained items — including the zero-quantity item — the calculation results in a divide-by-zero error.
TROUBLESHOOTING
Resolve the error
1. When committing the invoice, select the option to automatically remove zero-quantity items
2. Commit the invoice. It commits successfully without generating the error.
Note: If the zero-quantity item originated from a Purchase Order, removing it from the invoice does not remove it from the Purchase Order. The item remains available on the PO if it is needed later. |
Prevent this error
If an invoice includes distributed expenses and contains items with a zero order quantity:
• Remove the zero-quantity items during the commit process to prevent this error.
• If you need to retain an item for future processing, leave it on the associated Purchase Order.
WHEN TO CONTACT SUPPORT
Contact Yellow Dog Inventory Support if the “Divide by Zero” error continues after you select the option to remove zero-quantity items, and:
• You have confirmed the invoice is configured to distribute expenses.
• The invoice still will not commit after all zero-quantity items are removed.
Phone: 757-663-7514
Email: support@yellowdogsoftware.com
Support hours: Monday–Friday, 9:00 a.m.–8:00 p.m. EST
Emergency support (available 24/7): 757-663-7514, Option 1
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Last reviewed: July 2026 · Applies to: Yellow Dog Inventory 2026