Troubleshooting: Why Are My PO Approval Emails Missing Information?

Troubleshooting: Why Are My PO Approval Emails Missing Information?

End user  ·  Yellow Dog Inventory 2026

 ISSUE

Purchase order approval emails sometimes arrive with one or more item lines showing blank instead of the item's description, vendor SKU, and price — even though the item is included on the PO.

 CAUSE

This happens when an item on the PO does not have Dimension 1 set in your database. Dimension 1 is a required setting for items to display correctly in the PO Approval email — if it's missing for an item, that item's line appears blank or incomplete. In many databases Dimension 1 is set to Color, but this varies by database configuration.

 TROUBLESHOOTING

Confirm your Dimension 1 field

1.   Go to Common Setup > Dimensions.

2.   On the Basic Dimensions tab, note which field is set as Dimension 1 for your database (for example, Color).

Identify items missing Dimension 1

1.   Go to Item Management > Inventory Items.

2.   Click the column header for your Dimension 1 field (for example, Color) to sort the item list. Items with no Dimension 1 value set will group at the top or bottom of the sorted list.

3.   Select the items that are missing a Dimension 1 value. Hold Shift to select a range, or Ctrl to select multiple individual items.

4.   Right-click the selection and choose Set Dimensions, then choose Set Color (or your Dimension 1 field) and select the appropriate value.

 VERIFICATION STEPS

1.   Wait for the next PO Approval email to generate, or resend an approval for a PO that includes the corrected items.

2.   Confirm that items which previously appeared blank now show their full description, dimensions, quantity, and price.

 WHEN TO CONTACT SUPPORT

Contact Yellow Dog Support if:

•     Item lines still appear blank or incomplete after Dimension 1 has been set for every item on the PO.

•     You're unable to locate or edit the Dimension 1 field for your database.

Phone: 757-663-7514

Email: support@yellowdogsoftware.com

Support hours: Monday–Friday, 9:00 a.m.–8:00 p.m. EST

Emergency support (available 24/7): 757-663-7514, Option 1

 RELATED ARTICLES

•     How To: Create Dimensions and Dimension Types

•     How To: How do I Create and Approve a Purchase Order with Purchase Order Approvals?

Last reviewed: July 2026  ·  Applies to: Yellow Dog Inventory 2026


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