Email Invoice Processing – Error response received when processing unsupported file type

Email Invoice Processing – Error response received when processing unsupported file type

Yellow Dog Inventory Troubleshooting:

Email Invoice Processing – Error response received when processing unsupported file type 

Issue: 

User received the following unsuccessful processing response when sending an invoice for invoice staging: 
“The following attachments were prevented from sending for additional processing -ATTACHMENT NAME.pdf – application/octet-stream is not an image or pdf type that is supported’ 

Causes

• The error message seen indicates that your email provider or email application has flagged the attached PDF as an unrecognized MIME type, blocking the attachment from being processed.
• MIME types are often blocked or flagged by email providers to prevent malware attacks. 

Additional context 

• Our system is not able to process flagged attachments.
• This flagging of the attached PDF is outside of the control of our software, and in instances of receiving this message, manual upload will be your next best step for invoice entry.
• While Yellow Dog supports image/jpeg, image/png, application/pdf formats for this feature, we are unable to control attachments that are flagged as suspicious/undeliverable by your email provider.
• NOTE: what works on one workstation may not work on another.  This is dependent on email application settings.  We are not able to speak to why some of your PDFs are being flagged by the email provider, but not others

Troubleshooting Steps

Download the attachment, confirm it is a supported file type and email it directly to invoicestaging@yellowdogsoftware.com rather than forwarding the email and attachment from your vendor. 

Verification Steps

You can verify that this was successful when you receive the automated confirmation email that the vendor approvals team has received your invoice and are working on processing it. 

When to Contact Support

If you have downloaded the attachment, confirmed it is a format that Yellow Dog Retriever Service supports, and still receive an unexpected error response, please contact Yellow Dog Support directly:
• Phone: 757-663-7514
• Chat: Click here to Chat with a YD Support Guide 
Support hours: Monday–Friday, 9:00 a.m.–8:00 p.m. EST
Emergency support (available 24/7): 757-663-7514, Option 1






    • Related Articles

    • Invoice Staging Guide

    • What Should I Check if I See the Error “Unable to cast COM object type” When I am Exporting to Excel?

      Issue:  When exporting to Excel an error occurs.  “Unable to cast COM object type”:   Cause:  Windows Office Suite may be out of date or the Windows 10 install may not have cleared the registry keys for the previous Windows installation. Solution: ...

    • How do I schedule daily email reporting?

      The time that reports are emailed is determined by your organization, however a member of the Yellow Dog team must complete that portion of the configuration on your behalf. Please CLICK HERE to request access to the application and confirm the times ...

    • Updating Count XL Application

      You may need to update your Count XL application on your handheld device to ensure it runs properly and smoothly. If you have received the following errors, your Count XL application may need to be updated: • “Invalid network error” • “API error” • ...

    • How do I create an Invoice?

      This video will demonstrate how to create an Invoice Invoice Records Invoices are usually received after or accompanying your products’ delivery. Invoices will contain your freight, handling, discounts, etc.   Convert a Receipt or Purchase Order into ...

    • Recent Articles

    • Retail Best Practices for Physical Inventory Webinar

      Ready to crush your next physical? Check out our latest webinar for tips, tricks, and best practices to make it a breeze.

    • Email Invoice Processing – Error response received when processing unsupported file type

      Yellow Dog Inventory Troubleshooting: Email Invoice Processing – Error response received when processing unsupported file type Issue: User received the following unsuccessful processing response when sending an invoice for invoice staging: “The ...

    • Feature Overview: Client ID

      What is a Client ID? The Client ID is a unique identifier assigned to each Yellow Dog Inventory system. Who is it for? The Client ID will be used by any user that will access a Yellow Dog mobile or web app. What is it used for? A Client ID is ...

    • Feature Overview: Password Recovery

      What is Password Recovery? Password Recovery is a built-in feature that allows Yellow Dog users to securely reset their login credentials independently by answering predefined security questions. This self-service option reduces the need for ...

    • 377 Food & Beverage Webinar

      Curious about Yellow Dog Inventory version 377? New features, smarter workflows—watch the 377 Webinar now! Want to join the live webinar? We're hosting the 377 Food & Beverage Webinar weekly. Click HERE to sign up.