Troubleshooting: Incorrect Quantities brought into Invoice Staging
Invoices submitted to Retriever may display incorrect item quantities. These errors usually occur because Retriever reads unintended data from the invoice.
Inconsistent vendor formatting
Multiple, similar quantity fields on the invoice
Coca-Cola uses multiple invoice formats. To ensure accuracy:
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Request a consistent invoice format from your representative when possible.
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If the format differs from what Retriever expects, you may need to manually edit item details in Invoice Staging before converting the invoice.
These vendors frequently provide inconsistent size and quantity data. When working with their invoices:
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Review all staged invoice details carefully before converting.
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Update sizes and quantities as needed to match the original invoice.
These vendors frequently provide inconsistent size and quantity data. When working with their invoices:
-
Review all staged invoice details carefully before converting.
-
Update sizes and quantities as needed to match the original invoice.
- The staged invoice status does not update as expected
- You are unclear on how to update items within the staged to invoice
- Phone: 757-663-7514
- Email: support@yellowdogsoftware.com
- Chat: Click here to Chat with a YD Support Guide
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