Troubleshooting: Incorrect Quantities brought into Invoice Staging

Invoices submitted to Retriever may display incorrect item quantities. These errors usually occur because Retriever reads unintended data from the invoice. 

• Inconsistent vendor formatting

• Multiple, similar quantity fields on the invoice

This guide outlines typical formatting issues by vendor and how to correct them before submitting invoices to Retriever.

Ben E Keith, Stahl-Meyer, Wasatch Meat , & Halperns

These vendors often include multiple quantity columns—especially for catch-weight items (such as proteins sold by the pound). To ensure Retriever captures the correct quantity:

1. Redact or black out all additional quantity columns and their related data.

   • You can use a marker on printed copies or a document editor on digital copies.

2. Submit the invoice only after confirming that one clear quantity or weight field remains visible.

This prevents Retriever from importing incorrect quantities, such as case counts instead of true weight.

   

Figure: Example Ben E Keith invoice without the case quantity redacted        

 

 

     Figure: Example Ben E. Keith invoice with case quantity redacted

 

      

Figure: Example Stahl-Meyer Invoice without the quantity column redacted      

                     

   Figure: Example Stahl-Meyer invoice with quantity column redacted

               

Figure: Example Wasatch Meat invoice without the "Shipped" and "Ordered "columns redacted   

   

     Figure: Example Wasatch Meat invoice with "Shipped" and "Ordered" columns redacted

         

Figure: Example Halperns invoice without the extra shipped and ordered quantities removed    

   

 

 Figure: Example Halperns invoice with extra shipped and ordered quantities removed

Coca-Cola 

Coca-Cola uses multiple invoice formats. To ensure accuracy:

• Request a consistent invoice format from your representative when possible.

• If the format differs from what Retriever expects, you may need to manually edit item details in Invoice Staging before converting the invoice.

Southern Glazers, RNDC & Allied Beverage Group

These vendors frequently provide inconsistent size and quantity data. When working with their invoices:

• Review all staged invoice details carefully before converting.

• Update sizes and quantities as needed to match the original invoice.

These vendors frequently provide inconsistent size and quantity data. When working with their invoices:

• Review all staged invoice details carefully before converting.

• Update sizes and quantities as needed to match the original invoice.

Contact support if: 

1. The staged invoice status does not update as expected 
   
2. You are unclear on how to update items within the staged to invoice 
   

1. Phone: 757-663-7514
2. Email: support@yellowdogsoftware.com
3. Chat: Click here to Chat with a YD Support Guide 
   

Support hours: Monday–Friday, 9:00 a.m.–8:00 p.m. EST

Emergency support (available 24/7): 757-663-7514, Option 1

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