Troubleshooting: Resolving 'Locked' Items
You cannot update an item’s vendor because the item is locked by a purchasing document.
Figure: An item displayed with the Locked status
The item appears on one or more purchase orders (POs) that have not been fully received or invoiced.
Use the Items Locked report to identify which purchasing documents are locking the item.
Locate the Items Locked report
Navigate to Standard Reports > Troubleshooting > Items Locked.
Use the right-click menu in the report to Apply Column.
Filter by the locked SKU to quickly identify the related purchasing documents.
Resolve the on-order quantity
Resolve the lock by completing one of the following actions for each affected PO:
Cancel the PO.
Update the ordered quantity for the item to 0.
Convert the PO to a receipt or invoice.
Note: These actions may require Edit After Commit permissions. If you do not have these permissions, contact your onsite administrator.
After resolving all purchase orders that lock the item:
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Return to the item record.
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Confirm that the vendor field is editable.
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Click Refresh Data if the item editor does not update immediately.
Contact Support if the item is not associated with any purchase orders in an Ordered status and the vendor field is still not editable.
- Phone: 757-663-7514
- Email: support@yellowdogsoftware.com
- Chat: Click here to Chat with a YD Support Guide
Support hours: Monday–Friday, 9:00 a.m.–8:00 p.m. EST
Emergency support (available 24/7): 757-663-7514, Option 1