Troubleshooting: Yellow Dog Launcher
#1 Version Mismatch
Issue:
The launcher shows the version in red, meaning the database version does not match the installed application version.
What happens:
When clicking Launch, it will fail or show an error explaining the mismatch.
Cause:
The Yellow Dog Inventory application was recently upgraded and has not launched since upgrade allowing the application to update files.
Troubleshooting:
- Close the Yellow Dog Launcher application.
- Launch Yellow Dog Inventory from the original Yellow Dog file location and right click to Run as Administrator.
- If a recent upgrade is the root cause, Yellow Dog will present a notification that the application was recently upgraded. Click Yes to restart the application.
- Open the Yellow Dog Launch application and verify the version now displays in green text.* If the text is still red, reach out to Yellow Dog Support. See the bottom of the article for support contact information.
#2 Database Connection Failure
Issue:
The database name appears in red.
Cause:
There is a connection error.
Troubleshooting:
- Check https://status.yellowdog.software/ and verify service statuses.
- If database services are down: Please close the application and wait for services to come back online. You can subscribe to updates by scrolling down to the bottom of the page and entering your email address.
- If database services are all online: Contact the Yellow Dog Support Team. See the bottom of the article for support contact information.
#3 Yellow Dog Launcher Not Loading
Issue:
The Yellow Dog Launcher is stuck on the loading screen.
Troubleshooting:
Reach out to Yellow Dog Support. See the bottom of the article for support contact information.
#4 Shared Drive Configuration Problems
Issue:
The Yellow Dog Launcher is inaccessible.
Cause:
- If the launcher is installed on a shared drive, problems can occur if:
- Not all installs are accessible to every user.
- Paths point to local machines instead of the shared drive.
Recommendation:
- Locally installing Yellow Dog Inventory instances and the Yellow Dog Launcher is recommended.
Troubleshooting:
- Verify that all install files are accessible to the user.
- In the Yellow Dog Launcher Application go to Settings > Programs and review the Auto-Scan Install Directory and the Auto-Scan Config Directory. If either directory is pointed to a local machine, move the directory to a location on the shared drive and update the paths in the Yellow Dog Launcher.
- Contact the Yellow Dog Support Team if issues still occur. See the bottom of the article for support contact information.
Support Contact Information
Contact support if you have
questions or need assistance:
- Support Hotline: Call 757.663.7514, Monday to Friday, 9 AM to 8 PM EST.
- Emergency Support: For immediate help, call 757.663.7514 and press option 1.
- Submit Support Tickets: Use the Customer Portal at portal.yellowdogsoftware.com.
Related Articles
Quick Reference: Yellow Dog Launcher Key Terms
General Terms Admin Privileges Special permissions that allow a user to make major changes to a computer system, such as installing software, changing settings, and managing other users. Configuration (Config) A .ini file that defines the database ...How To: Download and Use Launcher
The Yellow Dog Launcher allows users who manage multiple Yellow Dog Inventory databases to access all environments from a single application. Using the launcher eliminates the need to maintain multiple Yellow Dog desktop icons and simplifies ...Feature Overview: Stand Reconciliations in Stand Dog App
The Stand Reconciliation functionality, previously only available in Yellow Dog Inventory, has now been extended to Web, Mobile (tablet only), and PAX devices. This enhancement improves operational flexibility and supports more efficient stand ...Troubleshooting: YD Mobile Recipe Images Missing
Recipes and/or recipe images are not displaying in YD Mobile and you have the employee permission to view recipes. If an image was pasted from a locally stored image on your PC, the image will not generate a URL and be visible in YD Mobile. Tip: ...How To : Count in and out without the Stand Dog application
Counting in and out without Stand Dog In the event that the stand dog application is unavailable during an event, users can hand write count in/count out values on Pre-event sheets. That data can be manually entered into the Stand Reconciliation post ...
Popular Articles
How To: Find Your Yellow Dog Inventory Version
Understanding which version of Yellow Dog Inventory you're using is essential when exploring new features, as some enhancements and functionalities are specific to certain versions. All client types can benefit from knowing their Yellow Dog Inventory ...Feature Overview: Par & Re-Order Points
Par levels and reorder points help streamline purchasing in Yellow Dog. Par level is the ideal quantity to keep on hand. Reorder point is the minimum quantity that triggers reordering. You can update par and reorder points in the following locations: ...Tips & Tricks: How do I download and install drivers for my Zebra Printer?
**As a note: Admin rights will be required to complete this task. If you do not have admin rights on your PC, please contact your IT for assistance** ZD410 Desktop Printer Support Site 1. Navigate to Drivers: 2. Select Zdesigner V. 5 Driver for ...How To: Swap the On-Hand/Parent Size (Edit Base Unit)
When managing items with multiple sizes, it’s essential to configure them correctly. The on-hand/parent size should always represent the base unit or smallest measurement, while additional sizes should be created for purchasing or counting sizes. If ...FAQs: What are Bins?
Question: What are Bins? Answer: Bins are optional location identifiers that specify exactly where an item is stored. You don’t need to create bins in advance. You can assign them: In the Stores tab of the item editor Through a Balto import Bins ...