Troubleshooting: YD Mobile Recipe Images Missing

Troubleshooting: YD Mobile Recipe Images Missing

Recipes and/or recipe images are not displaying in YD Mobile and you have the employee permission to view recipes.


If an image was pasted from a locally stored image on your PC, the image will not generate a URL and be visible in YD Mobile.

IdeaTip: Prevent this issue by uploading the picture rather than pasting.



Step 1: Remove Image(s)
  1. Open the recipe in Yellow Dog Inventory.
  2. On the Picture tab of the Recipe Editor click to highlight the image(s) and click Remove Image(s).
  3. Select Yes Remove Image(s).

Step 2: Upload New Image
  1.  On the Picture tab of the Recipe Editor, click Create New Image(s).
  2. Type the description of the image in the Label/Description field.
  3. Click Select.
  4. Select the image from your computer then click Open.
  5. Click Save and Close.
*Alternatively, you can use the paste feature to paste an image if the source is from an online resource or take a picture and upload directly in the YD Mobile app.



  1. If logged into YD mobile, close the application then log back in.
  2. Go to recipes and search for the recipe.
  3. Open the recipe and verify the image is displayed.
*You may need to wait 5-10 minutes from the information to update in YD Mobile after making changes.



If the troubleshooting steps do not resolve issue, contact Yellow Dog Support directly:
  1. Phone: 757-663-7514
  2. Email: support@yellowdogsoftware.com
  3. Chat: Click here to Chat with a YD Support Guide 
Support hours: Monday–Friday, 9:00 a.m.–8:00 p.m. EST
Emergency support (available 24/7): 757-663-7514, Option 1

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