Troubleshooting: Duplicate Items in Square

Troubleshooting: Duplicate Items in Square



Duplicate items are created in Square


Setting items to Sold Out in Square can create a mismatch between item availability in Square and Yellow Dog.

This mismatch can result in duplicate items being created during sync



Identify affected items

  1. In Square, locate items marked as Sold Out.

Verify item availability in Yellow Dog

  1. In Yellow Dog, locate the same item.
  2. Review location-level availability settings.
  3. Confirm whether the item is still marked as Available.

Correct the configuration

  1. If the item is sold out at a location, update Yellow Dog:
    • Mark the item as Unavailable for that location.
  2. Ensure availability status matches in both systems.

Best Practices

  • Keep item availability consistent across Square and Yellow Dog
  • When marking an item as Sold Out in Square, also mark it as Unavailable in Yellow Dog
  • Avoid updating item availability in only one system

  1. Wait for the next scheduled sync.
  2. In Square, confirm no new duplicate items are created.
  3. Verify existing items reflect the correct availability status.



Contact Support if: 
  1. The item is not marked as sold out in Square, but a duplicate item is still pushed over. 
  1. Phone: 757-663-7514
  2. Email: support@yellowdogsoftware.com
  3. Chat: Click here to Chat with a YD Support Guide 
Support hours: Monday–Friday, 9:00 a.m.–8:00 p.m. EST
Emergency support (available 24/7): 757-663-7514, Option 1

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