Troubleshooting: Bid Prices not updating as expected
Bid prices don’t update or display as N/A.
Figure: Example of Bid Prices appearing as 'N/A'
One or more of the following conditions apply:
Bid prices were updated manually, but the Bid Start is not today, and Bid End date is not in the future.
Bid prices were imported, but the Bid Start is not day, and Bid End date is not in the future.
Note: If the Bid Start Date is set in the future, once that date arrives the Bid Price will update to the imported Price Update bid prices manually
Before manually updating bid prices, confirm that the Bid Start is today and Bid End dates is in the future.
Import bid prices
Before importing bid prices, confirm that the Bid Start is today and Bid End dates in the import file are in the future.
Before importing, confirm that all bid prices are entered accurately.
Note: If a bid price is left blank during import and the bid dates are in the future, the system updates the bid price to $0.If a bid price displays as $0 or N/A:
Confirm that the Bid Start is today and Bid End dates is in the future
If the dates are in the past or the Bid Start is in the future, reimport the bid prices with updated current and future dates.
After the reimport completes, confirm that bid prices reflect the expected values.
Contact Support if bid prices don’t update after reimporting them with valid Bid Start and Bid End Dates
- Phone: 757-663-7514
- Email: support@yellowdogsoftware.com
- Chat: Click here to Chat with a YD Support Guide
Support hours: Monday–Friday, 9:00 a.m.–8:00 p.m. EST
Emergency support (available 24/7): 757-663-7514, Option 1
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