Troubleshooting: Send Saved Report Not Being Received

Troubleshooting: Send Saved Report Not Being Received

End user  ·  Yellow Dog Inventory 2026

 WHY IT'S IMPORTANT

Send Saved Reports delivers scheduled reports to recipients automatically on a set day and time. When a report stops arriving, the people who rely on it may be working without the data they expect — and because the failure happens quietly, it can go unnoticed. This article covers the most common reason a scheduled report does not send, and how to correct it.

 ISSUE

A report scheduled through Send Saved Reports is not arriving in the recipient’s inbox on its expected run. The report appears to be configured correctly, but no email is delivered.

 CAUSE

The most common cause is an empty entry in the report’s Recipient Email Addresses list. Addresses are separated by semicolons, so an extra or misplaced semicolon creates an entry that contains no address — which stops the report from sending. This usually happens from:

•     A semicolon at the end of the list (a trailing semicolon)

•     A semicolon before the first address (a leading semicolon)

•     Two semicolons in a row between addresses (;;)

 TROUBLESHOOTING

1.   Go to Reports > Send Saved Reports.

2.   Select the report that is not being received.

3.   Click Edit Send Saved Reports to open the settings window.

4.   In the Recipient Email Addresses field, look for an empty entry: a semicolon at the very end of the list, a semicolon before the first address, or two semicolons together.

5.   Remove any extra semicolons so that each address is separated by a single semicolon, and the list does not begin or end with one.

6.   Save your changes.

Note: Each recipient address should be separated by a single semicolon. The list should not begin or end with a semicolon, and there should be no blank entries between addresses.

 VERIFICATION STEPS

After correcting the recipient list:

1.   Wait for the report’s next scheduled send (the day and time set under Send Schedule).

2.   Confirm the recipient receives the report as expected.

 WHEN TO CONTACT SUPPORT

Contact Yellow Dog Support if the report is still not received after correcting the recipient list, and:

•     The Recipient Email Addresses field contains only valid addresses, each separated by a single semicolon

•     The report did not arrive on its next scheduled send

Phone: 757-663-7514

Email: support@yellowdogsoftware.com

Support hours: Monday–Friday, 9:00 a.m.–8:00 p.m. EST

Emergency support (available 24/7): 757-663-7514, Option 1

Last reviewed: July 2026  ·  Applies to: Yellow Dog Inventory 2026


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