How To Charge a 520 Pistol Grip using the Charging Cradle
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Troubleshooting: The laser scanner isn't working on Pistol Grip for 602.
If you cannot use the scanner with the pistol grip attached to your 602 verify the Scan Handel is enabled. FROM HOME SCREEN Settings > Docking Station> Make sure Enable Scan Handle is checked
Which Handheld am I using?
Issue: I have been asked to confirm which style of handheld I am using the PA520 or EA602, but I am unsure which I have. Solution: Support has your back! EA602: an android device that supports our Count Retail Application, our current ...
Tips & Tricks: Selecting/Updating Multiple items at once using Ctrl
Tip: Did you know Short Cut Keyboard controls work in Yellow Dog?! Trick: Hold Down Ctrl or Shift to select multiple items at once. Then Right Click for different edit options. The change you select will be applied to all items selected.
Can split cases be accommodated when using EDIs?
Issue: My vendor sells bulk product and allows for partial quantities to be received. Is there a way for that to be accounted for? Resolution: Yes! Add the vendors size dimension, and vendor SKU to the parent & child item in question. For this ...
How do I convert my API Count Retail to Docked?
Process for converting your API Mode handheld to docked mode: Requesting a copy of the SyncwithCountApp application from Support CLICK HERE to request a copy of the SyncwithCountApps application. This application is required to be able to use the ...
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Send Saved Report Emailing
You can configure saved reports to be automatically emailed to you and/or team members on a set schedule. How do I schedule daily email reporting? You can configure saved reports to be automatically emailed to you and/or team members on a set ...
Purchasing Flow for Food and Beverage
The Yellow Dog Inventory purchasing flow ensures that all aspects of inventory management, from restocking to adjusting errors in transfers, are covered systematically. Each document type in the flow serves specific functions that collectively ...
Updating Count XL Application
You may need to update your Count XL application on your handheld device to ensure it runs properly and smoothly. If you have received the following errors, your Count XL application may need to be updated: • “Invalid network error” • “API error” • ...
Removing Items with On-Hand Quantity (Decimal)
You might encounter difficulty removing specific inventory items due to an error indicating that the item cannot be removed since its on-hand quantity is not zero, possibly because the decimal point is not properly adjusted. Changing the Decimal ...
ZD411 Printer Troubleshooting
Labels Skipping When Printing When you are not able to print labels or labels are skipped when printing you will need to adjust the sensor inside the printer. If your labels are skipping when printing, make sure you have adjusted your sensor. To do ...