FAQs: Handheld Repair Service - Warranty Information
Q: Does my handheld have a warranty?
A: Yes, all handhelds come with a 1-year warranty.
Q: What is covered under the warranty?
A: Check out the warranty details on the Unitech website at http://ute.com/us/program.
Q: How do I send my handheld in for repair?
A: You can submit an RMA (Return Merchandise Authorization) by visiting https://doc.unitech.eu/UTA/rma_gateway.php.
Q: How do I find my warranty information?
A: The warranty information was emailed to the purchaser of the device at the time of shipment. Please refer to that email for details.
Q: I can't find the warranty information, what next?
A: If you can't find the warranty information, contact Yellow Dog Support for assistance:
- Phone: 757-663-7514
Support hours: Monday–Friday, 9:00 a.m.–8:00 p.m. EST
Related Articles
FAQs: What handheld model do I have?
Q: What handheld model do I have? A: We have 3 models in circulation: EA520 EA602 EA630 Q: I am still not sure, how else would I find out? A: Take the back cover off and remove the battery. The label underneath the battery will display the model:Troubleshooting: Lost PIN Number on EA520 Handheld
A PIN number is required for logging into a Unitech Handheld and the PIN number is either lost or forgotten. Turn off the device. Long press the power button and volume up button simultaneously to enter the Bootloader Menu. Press the volume down ...Troubleshooting: ISBN-13 Barcodes not Scanning on EA520 Handheld
ISBN-13 (book) barcodes are not scanning on EA520 Handheld. Figure 1. Example ISBN-13 Barcode Symbology settings on handheld are not set to read ISBN-13 barcodes. To configure a handheld to read ISBN-13 barcodes, follow these steps: Swipe down from ...Handheld New User Guide
After purchasing and receiving a handheld, this guide will need to be followed to ensure proper setup. Updated: 5/6/24Charging you Handheld with Accessories (Pistol Grip, Boot Case, Hand Strap)
Removing a detachable part of the charging cradle allows users to charge their handheld when accessories are attached. If you have any of the following accessories, follow the steps to remove the detachable part of the charging cradle so your ...
Popular Articles
How To: Find Your Yellow Dog Inventory Version
Understanding which version of Yellow Dog Inventory you're using is essential when exploring new features, as some enhancements and functionalities are specific to certain versions. All client types can benefit from knowing their Yellow Dog Inventory ...How do I use Par & Re-Order Points?
What is a Reorder Point? The minimum quantity you would like inventory of the item to be before ordering more. Items must go below this level to trigger reorder. Items set to 0 will not reorder until you go into negative stock. This is not ...Tips & Tricks: How do I download and install drivers for my Zebra Printer?
**As a note: Admin rights will be required to complete this task. If you do not have admin rights on your PC, please contact your IT for assistance** ZD410 Desktop Printer Support Site 1. Navigate to Drivers: 2. Select Zdesigner V. 5 Driver for ...How To: Swap the On-Hand/Parent Size (Edit Base Unit)
When managing items with multiple sizes, it’s essential to configure them correctly. The on-hand/parent size should always represent the base unit or smallest measurement, while additional sizes should be created for purchasing or counting sizes. If ...Food and Beverage Core Features User Manual
The Food & Beverage Core Functions User Manual is your key to understanding the potential of Yellow Dog. Whether you're a first-time user or a seasoned pro, this detailed manual will help you understand how to best utilize your Yellow Dog Inventory ...