FAQs: Handheld Repair Service - Warranty Information

FAQs: Handheld Repair Service - Warranty Information

Q: Does my handheld have a warranty?
A: Yes, all handhelds come with a 1-year warranty.

Q: What is covered under the warranty?
A: Check out the warranty details on the Unitech website at http://ute.com/us/program.

Q: How do I send my handheld in for repair?
A: You can submit an RMA (Return Merchandise Authorization) by visiting https://doc.unitech.eu/UTA/rma_gateway.php

Q: How do I find my warranty information?
A: The warranty information was emailed to the purchaser of the device at the time of shipment. Please refer to that email for details.

Q: I can't find the warranty information, what next?
A: If you can't find the warranty information, contact Yellow Dog Support for assistance:

  • Phone: 757-663-7514

Support hours: Monday–Friday, 9:00 a.m.–8:00 p.m. EST



    • Related Articles

    • FAQs: What handheld model do I have?

      Q: What handheld model do I have? A: We have 3 models in circulation: EA520 EA602 EA630 Q: I am still not sure, how else would I find out? A: Take the back cover off and remove the battery. The label underneath the battery will display the model:
    • How To: Turn Off Handheld Scanner Beep

      The beep sound can be easily disabled on handheld scanners if you prefer not to have the sound notification when scanning items. How to Turn Off Scanner Beep (1 min) Swipe down from the top of the screen. Tap USS Scan Service. Press the three dots in ...
    • Quick Reference: Charging a Handheld with Accessories (Pistol Grip, Boot Case, Hand Strap)

      Removing the detachable part of the charging cradle allows you to charge the handheld device while accessories are attached. If you use any handheld accessories, remove the detachable part of the charging cradle so the device fits properly. Follow ...
    • Handheld New User Guide

      After purchasing and receiving a handheld, this guide will need to be followed to ensure proper setup.
    • How To: Turn Off Auto Rotate on a Handheld

      All clients should turn off Auto Rotate on handhelds to enhance the user experience when utilizing one of our mobile apps. Turning Off Auto Rotate on a Handheld (1 min) To turn off auto rotate on a handheld, follow the below instructions: 1. Swipe ...
    • Popular Articles

    • How To: Find Your Yellow Dog Inventory Version

      Understanding which version of Yellow Dog Inventory you're using is essential when exploring new features, as some enhancements and functionalities are specific to certain versions. All client types can benefit from knowing their Yellow Dog Inventory ...
    • Feature Overview: Par & Re-Order Points

      Par levels and reorder points help streamline purchasing in Yellow Dog. Par level is the ideal quantity to keep on hand. Reorder point is the minimum quantity that triggers reordering. You can update par and reorder points in the following locations: ...
    • Tips & Tricks: How do I download and install drivers for my Zebra Printer?

      **As a note: Admin rights will be required to complete this task. If you do not have admin rights on your PC, please contact your IT for assistance** ZD410 Desktop Printer Support Site 1. Navigate to Drivers: 2. Select Zdesigner V. 5 Driver for ...
    • How To: Swap the On-Hand/Parent Size (Edit Base Unit)

      When managing items with multiple sizes, it’s essential to configure them correctly. The on-hand/parent size should always represent the base unit or smallest measurement, while additional sizes should be created for purchasing or counting sizes. If ...
    • FAQs: What are Bins?

      Question: What are Bins? Answer: Bins are optional location identifiers that specify exactly where an item is stored. You don’t need to create bins in advance. You can assign them: In the Stores tab of the item editor Through a Balto import Bins ...