Troubleshooting: RFID Labels not Scanning

Troubleshooting: RFID Labels not Scanning



Some items are not being detected by the RFID scanner

RFID labels may not work when applied directly to certain materials, including:

  • Metal
  • Ceramic
  • Liquids
  • Rubber
  • Dense materials
  • Items with holographic logos

These materials can block or interfere with RFID signals.



  1. Check the item material.
    1. Confirm what type of material the label is attached to.
  2. Use an alternate label type or placement.
    1. Adjusting how the label is applied can improve scan performance.
Label Placement Recommendations (Yellow Dog)

Bottled Drinks and Wine Bottles
  1. Use a bottle tag.
  2. Apply the RFID label to the bottle tag instead of directly on the bottle to improve readability.
Small Items and Jewelry
  1. Use jewelry labels.
  2. Wrap the label so the RFID portion hangs off the item, allowing the scanner to read it.
Insulated Cups
  1. Use a flag-style label.
  2. This label extends outward from the item so the RFID tag is not blocked by insulation.
Items with Holographic Logos (e.g., hats)
  1. Do not place the RFID tag directly behind or touching the holographic area.
  2. Reposition the label so it avoids the holographic material.
Figure: Example of items with Jewelry labels, flags and bottle tags 



After adjusting the label type or placement, try scanning the item again.



Contact support if:

  • The label is not attached to a problematic material, and
  • The item still cannot be scanned.
  1. Phone: 757-663-7514
  2. Email: support@yellowdogsoftware.com
  3. Chat: Click here to Chat with a YD Support Guide 
Support hours: Monday–Friday, 9:00 a.m.–8:00 p.m. EST
Emergency support (available 24/7): 757-663-7514, Option 1

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