Troubleshooting: Negative Cost Popup on Return to Vendor
A popup warns that returning items to the vendor will result in a negative cost.
Figure: Example of the negative cost pop-up
The return cost does not match the most recent received cost for the item
Creating a return to vendor for an item with a 0 on hand will also prompt this alert to appear
1. Verify the most recent cost for the store:
- Open the Item Editor.
- Go to the Stores tab.
- Review the Most Recent Cost column
Figure: Example of the most recent cost column in the stores tab of the item editor
2. Resolve the popup using one of the following options
- Update the vendor price on the RTV to match the most recent cost
- Adjust the item cost before creating the RTV.
- Enable the Allow Negative Costs permission to acknowledge and bypass the popup.
After applying one of the options above, confirm that the popup no longer appears when creating the RTV.
If the popup still appears, contact Yellow Dog Support.
- Phone: 757-663-7514
- Email: support@yellowdogsoftware.com
- Chat: Click here to Chat with a YD Support Guide
Support hours: Monday–Friday, 9:00 a.m.–8:00 p.m. EST
Emergency support (available 24/7): 757-663-7514, Option 1
Related Articles
How To: Use Email PO to Vendor
Use Email to vendor to send a purchase order (PO) directly from Yellow Dog to a vendor contact. This lets you email the PO without leaving the software Access to Purchasing Access to Purchase Orders Step 1: Confirm the vendor has an email address Go ...FAQs: Why does the extended cost for an item not match the vendor invoice?
Q: Why does the extended cost for an item not match the vendor invoice? A: The Extended Cost (automatically calculated by Yellow Dog) may not match the Extended Price or Total Cost for an item from the vendor invoice due to unit prices that are ...Troubleshooting: Resolving 'Locked' Items
You cannot update an item’s vendor because the item is locked by a purchasing document. Figure: An item displayed with the Locked status The item appears on one or more purchase orders (POs) that have not been fully received or invoiced. Use the ...How To: Setup Vendor Mappings
Vendor Mappings ensure staged invoices map correctly to the appropriate Vendor, Store, and Expense Accounts in Yellow Dog. Permission to view and edit Vendors EDI Source Select the invoice source: apiOCR Enabled for OCR The appropriate EDI source ...Troubleshooting: Reference and Description Not Printing on a Return to Vendor
End user · Yellow Dog Inventory 2026 WHY IT'S IMPORTANT The Reference and Description fields on a Return to Vendor (RTV) help you and your vendor identify exactly which items are being returned. When these fields don't print, it's harder to confirm ...
Popular Articles
How To: Find Your Yellow Dog Inventory Version
Understanding which version of Yellow Dog Inventory you're using is essential when exploring new features, as some enhancements and functionalities are specific to certain versions. All client types can benefit from knowing their Yellow Dog Inventory ...Feature Overview: Par & Re-Order Points
Par levels and reorder points help streamline purchasing in Yellow Dog. Par level is the ideal quantity to keep on hand. Reorder point is the minimum quantity that triggers reordering. You can update par and reorder points in the following locations: ...How To: Install the Zebra ZD411 Printer Driver
End user · Yellow Dog Inventory 2026 WHY IT'S IMPORTANT When you install the correct driver, Windows can communicate with your Zebra ZD411 printer so it prints labels and tags reliably from Yellow Dog Inventory. Without the driver, the ZD411 will not ...FAQs: What are Bins?
End user · Yellow Dog Inventory 2026 Question: What are Bins? Answer: Bins are optional location identifiers that specify exactly where an item is stored. The Bin field is free text, so you can use letters or numbers. You don’t need to create bins in ...Food and Beverage User Manual
The Food & Beverage User Manual is your key to understanding the potential of Yellow Dog. Whether you're a first-time user or a seasoned pro, this detailed manual will help you understand how to best utilize your Yellow Dog Inventory system. Download ...