Troubleshooting: Negative Cost Popup on Return to Vendor
A popup warns that returning items to the vendor will result in a negative cost.
Figure: Example of the negative cost pop-up
The return cost does not match the most recent received cost for the item
Creating a return to vendor for an item with a 0 on hand will also prompt this alert to appear
1. Verify the most recent cost for the store:
- Open the Item Editor.
- Go to the Stores tab.
- Review the Most Recent Cost column
Figure: Example of the most recent cost column in the stores tab of the item editor
2. Resolve the popup using one of the following options
- Update the vendor price on the RTV to match the most recent cost
- Adjust the item cost before creating the RTV.
- Enable the Allow Negative Costs permission to acknowledge and bypass the popup.
After applying one of the options above, confirm that the popup no longer appears when creating the RTV.
If the popup still appears, contact Yellow Dog Support.
- Phone: 757-663-7514
- Email: support@yellowdogsoftware.com
- Chat: Click here to Chat with a YD Support Guide
Support hours: Monday–Friday, 9:00 a.m.–8:00 p.m. EST
Emergency support (available 24/7): 757-663-7514, Option 1
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