How To: Set up and Use Password Recovery

How To: Set up and Use Password Recovery


  1. Reduces admin workload: Users can reset their own passwords without contacting an admin.
  2. Enhances security: Users must verify their identity using security questions.
  3. Saves time: Users regain access to Yellow Dog quickly after forgetting their password.
Important: If password recovery is not configured, only an admin user with permission to edit employees can reset a user’s login password.


All client types should utilize the password recovery function.


Setup:
  1. Select Password Recovery on the top menu bar.
  2. Enter your current password and click OK.
  3. Select and answer two security questions.
  4. Click Save and Close.

Recovery:

1. Enter an incorrect password, then click Forgot Password.
2. Enter your employee number (username) then click OK.
3. Click OK on the pop-up.
4. Enter a new password, then click Save and Close.


Figure 1. After an incorrect password entry, click Forgot Password on the prompt to start the recovery process.