The Yellow Dog Customer Portal | Knowledge Base


    • Knowledge Base

    • 377 Video Training Manual

      These bite-sized videos make learning simple.
    • Manuals & Guides

      In-depth documentation to help you master Yellow Dog.
    • What's New

      Be the first to know — explore fresh updates now!
    • Installation

      Ready to dive in? Learn how to install Yellow Dog Inventory here.
    • Yellow Dog Basics

      New to Yellow Dog? Start with the basics.
    • Item Management

      Proper item management is the first step to inventory success!
    • Purchasing

      Find guidance on how to order, receive, and keep your inventory up to date.
    • Worksheets

      Tools to simply your purchasing process and other workflows.
    • Stand Sheets

      Used by Concessions client to manage events.
    • Physical Inventory

      Everything you need to plan, count, and reconcile—without the stress.
    • Reports

      Your source for turning data into decisions.
    • Common Setup

      From vendors to levels this is where you start getting Yellow Dog to work for you.
    • System Setup

      Behind every smooth inventory day is a solid system setup.
    • Mobile and Web Apps

      Your inventory’s sidekick—on the go or at your desk.
    • Hardware

      Yellow Dog provides the essential hardware to simplify and supercharge your inventory operations.
    • Integration Management

      Here’s where you’ll manage your POS, troubleshoot syncs, and keep everything flowing.
    • Resources

      Need an extra helping hand? We've got you covered with these additional resources.
    • Popular Articles

    • How To: Find Your Yellow Dog Inventory Version

      Understanding which version of Yellow Dog Inventory you're using is essential when exploring new features, as some enhancements and functionalities are specific to certain versions. All client types can benefit from knowing their Yellow Dog Inventory ...
    • Feature Overview: Par & Re-Order Points

      Par levels and reorder points help streamline purchasing in Yellow Dog. Par level is the ideal quantity to keep on hand. Reorder point is the minimum quantity that triggers reordering. You can update par and reorder points in the following locations: ...
    • Tips & Tricks: How do I download and install drivers for my Zebra Printer?

      **As a note: Admin rights will be required to complete this task. If you do not have admin rights on your PC, please contact your IT for assistance** ZD410 Desktop Printer Support Site 1. Navigate to Drivers: 2. Select Zdesigner V. 5 Driver for ...
    • How To: Swap the On-Hand/Parent Size (Edit Base Unit)

      When managing items with multiple sizes, it’s essential to configure them correctly. The on-hand/parent size should always represent the base unit or smallest measurement, while additional sizes should be created for purchasing or counting sizes. If ...
    • FAQs: What are Bins?

      Question: What are Bins? Answer: Bins are optional location identifiers that specify exactly where an item is stored. You don’t need to create bins in advance. You can assign them: In the Stores tab of the item editor Through a Balto import Bins ...
    • Recent Articles

    • Troubleshooting: Items unassigned invoice staging

      Items in Invoice Staging appear as Unassigned. Figure: Example of unassigned items in a staged invoice One or more of the following conditions apply: Vendor size abbreviations aren’t assigned. Vendor size abbreviations in Yellow Dog don’t exactly ...
    • Troubleshooting: Bid Prices not updating as expected

      Bid prices don’t update or display as N/A. Figure: Example of Bid Prices appearing as 'N/A' One or more of the following conditions apply: Bid prices were updated manually, but the Bid Start is not today, and Bid End date is not in the future. Bid ...
    • Troubleshooting: POS Item Mapping

      Sales are depleting the wrong recipe ingredients or posting revenue to incorrect COGS accounts. Recipes or COGS accounts are mapped to the wrong POS items or outlets. Review and correct COGS and recipe mappings. Verify COGS mappings Open POS Item Map ...
    • How To: Submit a Support Ticket on the Customer Portal

      To submit a support ticket on the Customer Portal you must have an existing Customer Portal account. Visit https://portal.yellowdogsoftware.com/portal/en/signin Log into your account. Click 'Support' at the top of the page. Select 'Add Ticket'. In ...
    • FAQs: Invoice Staging & Allied Beverage Group

      Question: Are there limitations when submitting Allied Beverage Group invoices to retriever? Answer: Yes. Allied Beverage Group invoices may include multiple quantity-related fields, such as Case, Bottle, and Pack Size. Because these formats can ...