Physical Inventory Troubleshooting
Tips & Tricks: How can I confirm that I have included all items in my Physical?
Issue: I want to confirm that I have included all my active items in my Physical Inventory Resolution: Compare the number of items included in your Physical to the number of active items in your store. *Note: Users will need access to System Setup ...
My session is in Yellow Dog, but I am unable to pull it into a physical, now what?
Typically, the cause of this issue is that the session was made for the incorrect store, or the date created is more that 30 days from today and the session is listed as expired. Yellow Dog presumes that any session older than 30 days is from a ...
Troubleshooting: Why Can’t I uncommit my Physical?
If you have committed a physical inventory in error and need to make a change or adjustment to the physical, you will need to uncommit that inventory so that you can make that change. A physical can only be uncommitted within 7 days of being ...
Troubleshooting: How do I start investigating variances in my physical?
The first place to start investigating variances in your physical is an Item History report. This report will provide detailed information regarding when your item was purchased, received, manually adjusted, sold & inventoried. Variances are most ...
Troubleshooting: What should I check if on hands have not updated after I committed my physical?
What should I check if on hands have not updated after I committed my physical? The two most common causes of on hands not updating after committing a physical is that the Physical has not been committed or all active items were not brought into ...
Troubleshooting: What do I do if On-Hands didn't update after I committed my physical?
Reach out to Yellow Dog Support There is a known issue in older versions of Yellow Dog of items on-hands not always updating after the committing of a Physical Inventory. This issue has been resolved in the latest production version of Yellow Dog, ...
Troubleshooting: What should I do if I get error:Syncing Handheld Error: Converting data type VarChar to decimal
**In the latest version of Yellow Dog there is resolution to this issue: Anytime an infinity is encountered by the sync the number will default to 9999. The count can then be corrected in the Physical Inventory Editor. Click Here to out more about ...
Troubleshooting: What should I do if my sessions do not come over from my PA520 handheld?
In Yellow Dog Inventory, version 363 and up, Count Sessions from the Mobile Apps or YDIMobileCE App will automatically be hidden if the session has not been updated within the last month. If you do not see your session in the available list, and it ...
What should I do about my effective date & time if my POS Sync only sends a sales file once a day?
Setting the Physical Inventory Effective Date & Time for POS Syncs that use Roll-up For syncs with daily sales roll-up, make the effective date and time is for 11:59 the day before counting. With Roll-up, Sales report at 12:00 exactly so even if ...