Physical Inventory Troubleshooting
Tips & Tricks: How can I confirm that I have included all items in my Physical?
Issue: I want to confirm that I have included all my active items in my Physical Inventory Resolution: Compare the number of items included in your Physical to the number of active items in your store. *Note: Users will need access to System Setup ...
My session is in Yellow Dog, but I am unable to pull it into a physical, now what?
Typically, the cause of this issue is that the session was made for the incorrect store, or the date created is more that 30 days from today and the session is listed as expired. Yellow Dog presumes that any session older than 30 days is from a ...
Troubleshooting: Why Can’t I uncommit my Physical?
If you have committed a physical inventory in error and need to make a change or adjustment to the physical, you will need to uncommit that inventory so that you can make that change. A physical can only be uncommitted within 7 days of being ...
Troubleshooting: How do I start investigating variances in my physical?
The first place to start investigating variances in your physical is an Item History report. This report will provide detailed information regarding when your item was purchased, received, manually adjusted, sold & inventoried. Variances are most ...
Troubleshooting: What should I check if on hands have not updated after I committed my physical?
What should I check if on hands have not updated after I committed my physical? The two most common causes of on hands not updating after committing a physical is that the Physical has not been committed or all active items were not brought into ...
Troubleshooting: What should I do if my sessions do not come over from my PA520 handheld?
In Yellow Dog Inventory, version 363 and up, Count Sessions from the Mobile Apps or YDIMobileCE App will automatically be hidden if the session has not been updated within the last month. If you do not see your session in the available list, and it ...
What should I do about my effective date & time if my POS Sync only sends a sales file once a day?
Effective Date & Time - How should I set it? Reminders: Effective Date & Time: This is the date and time your on-hand counts will be applied to your system as of. In other words, you are telling Yellow Dog, as of X date and time we had X amount of ...