Troubleshooting: What do I do if my Purchasing Document disappeared while I was making it?

Troubleshooting: What do I do if my Purchasing Document disappeared while I was making it?

Have a Purchasing document that disappeared?

 

Occasionally purchasing documents will slip into the background of Yellow Dog. If this happens please provide Yellow Dog Support, or your Implementation Guide the following for the fastest resolution: 

  • Employee who created the document
  • The Store the document was created for 
  • The Vendor connected to the document
  • Confirmation of document type- PO, Receipt, Invoice

    • Related Articles

    • COGS Troubleshooting

      This document was designed to help users pinpoint where and why there are discrepancies in their COGS reporting.  Why COGS are inaccurate: If COGS numbers are appearing incorrectly in Yellow Dog one of the following will be the cause: Invoices were ...

    • Reporting Explained: Troubleshooting- Items Locked

      Business Need: This report is helpful for customers who need to manage items that are locked due to being on a purchasing document. It also helps in locating the purchase order number for any item with an on-order quantity. How it works: When an item ...

    • How to move a purchasing document to the next step of the purchasing flow?

      In the Purchasing module in Yellow Dog, users can ‘convert’ a purchasing document from one stage of the purchasing flow, to the next.  For example – if your team is taking advantage of the full purchasing flow, they will ‘convert’ Purchase Orders ...

    • New Feature! Purchasing Enhancements

      Bins For clients utilizing the Bin feature, there is now a Bin column in all purchasing documents. Additionally, these documents can be sorted by the Bin column. Attached Files An attached files column has been added to the main screen for each ...

    • Troubleshooting: How to I resolve the issue of not being able to add an item to a purchasing document?

      Issue: The item is active, but I am unable to add it to a purchasing document  Resolution: Confirm that the item is configured to be added to purchasing documents. Note: Other Details tab in the item editor is required to perform this task. If you ...

    • Recent Articles

    • Send Saved Report Emailing

      You can configure saved reports to be automatically emailed to you and/or team members on a set schedule. How do I schedule daily email reporting? You can configure saved reports to be automatically emailed to you and/or team members on a set ...

    • Purchasing Flow for Food and Beverage

      The Yellow Dog Inventory purchasing flow ensures that all aspects of inventory management, from restocking to adjusting errors in transfers, are covered systematically. Each document type in the flow serves specific functions that collectively ...

    • Updating Count XL Application

      You may need to update your Count XL application on your handheld device to ensure it runs properly and smoothly. If you have received the following errors, your Count XL application may need to be updated: • “Invalid network error” • “API error” • ...

    • Removing Items with On-Hand Quantity (Decimal)

      You might encounter difficulty removing specific inventory items due to an error indicating that the item cannot be removed since its on-hand quantity is not zero, possibly because the decimal point is not properly adjusted. Changing the Decimal ...

    • ZD411 Printer Troubleshooting

      Labels Skipping When Printing When you are not able to print labels or labels are skipped when printing you will need to adjust the sensor inside the printer. If your labels are skipping when printing, make sure you have adjusted your sensor. To do ...