Troubleshooting: How do I resolve the issue of a printer being listed as Unspecified?
This indicates that the Printer Drivers did not install correctly and need to be reinstalled.
**As a note: Admin rights will be required to complete this task. If you do not have admin rights on your PC, please contact your IT for assistance**
1. Unplug device from PC.
2. Select the Windows Menu in the bottom left of your screen, type Control Panel, and click on the application to launch
3. Navigate to Devices and Printers
4. Right Click on the Unspecified printer and select Remove Device. This will remove the device and any software that was installed.
5. Navigate to the Zebra Site to download and to download drivers The Basic Printer=ZD410/ All Environment=ZD420.
6. Navigate to Drivers
7. Select the ZDesigner v.5 for Windows
8. Select Accept and Begin Download
9. Click when download is complete to begin installation
10. A pop up will ask if you want to allow this app to make changes to your device: Select Yes
11. The Zebra Setup Wizard will appear: Select Next
12. Confirm where the driver will be installed and select Next
13. Click Next for Driver Version Setup
14. Check the Box confirming that you have read Zebra’s notes about system configuration and select Next
15. Uncheck View Release Notes and select Finish
16. Choose Next to re-install
17. Select Install Printer Driver
18. Accept the Zebra license agreement and select Next
19. Confirm how the Printer is connected to the PC. For most users this will be USB port and select Next.
20. Plug the printer back into your PC.
21. If you need to update the name of your printer you can do so here. Once complete select Install
22. Summary: Confirmation that drivers installed successfully. Select Exit.
**This can be confirmed by navigating to Control >Devices and Printers and verifying that your printer is now appearing. **
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