Troubleshooting: What should I do if my sessions do not come over from my PA520 handheld?

Troubleshooting: What should I do if my sessions do not come over from my PA520 handheld?

In Yellow Dog Inventory, version 363 and up, Count Sessions from the Mobile Apps or YDIMobileCE App will automatically be hidden if the session has not been updated within the last month. 

If you do not see your session in the available list, and it is over 30 days since the last update, please contact our support department so a support guide can assist in retrieving this for you. 

If your handheld device or smart phone is not set to the correct day and time (more than 30 days off), the session will not be available for import because Yellow Dog will think it has not been updated in the last 30 days. 


    • Related Articles

    • What are Sessions?

      Sessions Sessions are lists of item counts. They are typically generated in one of our mobile apps, but they can also be created manually in the session area of Yellow Dog. Most often they are pulled into Physical Inventories, however they can also ...

    • COGS Troubleshooting

      This document was designed to help users pinpoint where and why there are discrepancies in their COGS reporting.  Why COGS are inaccurate: If COGS numbers are appearing incorrectly in Yellow Dog one of the following will be the cause: Invoices were ...

    • Reporting Explained: Troubleshooting- Items Locked

      Business Need: This report is helpful for customers who need to manage items that are locked due to being on a purchasing document. It also helps in locating the purchase order number for any item with an on-order quantity. How it works: When an item ...

    • Which Handheld am I using?

      Issue: I have been asked to confirm which style of handheld I am using the PA520 or EA602, but I am unsure which I have. Solution: Support has your back!              EA602: an android device that supports our Count Retail Application, our current ...

    • How do I sync my PA520 Handheld?

      This video will demonstrate how to sync your PA520 Handheld Performing a Physical Inventory with a Data Collector (YDIMobile)    1.       Make sure the device is connected to your PC via the cradle or USB cable. To test if the handheld is truly ...

    • Recent Articles

    • Send Saved Report Emailing

      You can configure saved reports to be automatically emailed to you and/or team members on a set schedule. How do I schedule daily email reporting? You can configure saved reports to be automatically emailed to you and/or team members on a set ...

    • Purchasing Flow for Food and Beverage

      The Yellow Dog Inventory purchasing flow ensures that all aspects of inventory management, from restocking to adjusting errors in transfers, are covered systematically. Each document type in the flow serves specific functions that collectively ...

    • Updating Count XL Application

      You may need to update your Count XL application on your handheld device to ensure it runs properly and smoothly. If you have received the following errors, your Count XL application may need to be updated: • “Invalid network error” • “API error” • ...

    • Removing Items with On-Hand Quantity (Decimal)

      You might encounter difficulty removing specific inventory items due to an error indicating that the item cannot be removed since its on-hand quantity is not zero, possibly because the decimal point is not properly adjusted. Changing the Decimal ...

    • ZD411 Printer Troubleshooting

      Labels Skipping When Printing When you are not able to print labels or labels are skipped when printing you will need to adjust the sensor inside the printer. If your labels are skipping when printing, make sure you have adjusted your sensor. To do ...