Troubleshooting: Reference and Description Not Printing on a Return to Vendor

Troubleshooting: Reference and Description Not Printing on a Return to Vendor

End user  ·  Yellow Dog Inventory 2026

 WHY IT'S IMPORTANT

The Reference and Description fields on a Return to Vendor (RTV) help you and your vendor identify exactly which items are being returned. When these fields don't print, it's harder to confirm return details during processing.

 ISSUE

The Reference and Description fields are not printing on a Return to Vendor.

 CAUSE

The Reference and/or Description data fields in the print template are set to the wrong format type, which prevents them from printing.

 TROUBLESHOOTING

Edit the Print Template

1.   Right-click the data field for Reference and/or Description.

2.   Choose Format.

3.   Choose Text.

4.   Save and close.

 VERIFICATION STEPS

1.   Print or preview a Return to Vendor.

2.   Confirm the Reference and Description now display correctly.

 WHEN TO CONTACT SUPPORT

Contact Yellow Dog Support if:

•     The fields still don't print after changing the format type

•     You don't see a Format option when right-clicking the data field

 

Phone: 757-663-7514

Email: support@yellowdogsoftware.com

Support hours: Monday–Friday, 9:00 a.m.–8:00 p.m. EST

Emergency support (available 24/7): 757-663-7514, Option 1

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Last reviewed: July 2026  ·  Applies to: Yellow Dog Inventory 2026


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