Troubleshooting: I am unable to locate one of my items
Issue: I am unable to locate an item in Yellow Dog that I know has already been created in the system.
Solution: Check the box to include inactive and removed items. If this box is unchecked, these items will be filtered out. If the item has been Removed or made Inactive it will now appear.
|
Related Articles
How do I make Items Inactive or Removed?
This video will demonstrate how to make items inactive and removed Removing or Inactivating Items Removed Items are items that you don’t plan on reselling or reordering. These should be removed from the system when the on hand reaches 0. Note: an ...Troubleshooting: How do I start investigating variances in my physical?
The first place to start investigating variances in your physical is an Item History report. This report will provide detailed information regarding when your item was purchased, received, manually adjusted, sold & inventoried. Variances are most ...COGS Troubleshooting
This document was designed to help users pinpoint where and why there are discrepancies in their COGS reporting. Why COGS are inaccurate: If COGS numbers are appearing incorrectly in Yellow Dog one of the following will be the cause: Invoices were ...Troubleshooting: Missing Event Sales
This article helps you identify and resolve issues when sales are missing from an event in Yellow Dog Inventory. It’s intended for Concession clients who utilize the Stand Sheet module to run events. Causes Sales Processing Sales have not been ...Why can’t I edit some of my items?
Issue: I have permissions to edit items generally, but I am unable to edit any field for one or some specific items, why? Resolution: Update the items approved status or update your permissions to be able to Edit after Approved. To confirm this is ...
Recent Articles
Yellow Dog/Jonas API Overview
This document will provide an overview of the Yellow Dog Jonas API Integration Integration Approach This can be set up as a 2Way – Items are pulled from us, and sales are pushed or 1Way sales are pushed. NOTE: Jonas controls the flow of sales and ...Email Invoice Processing – Error response received when processing unsupported file type
Yellow Dog Inventory Troubleshooting: Email Invoice Processing – Error response received when processing unsupported file type Issue: User received the following unsuccessful processing response when sending an invoice for invoice staging: “The ...Feature Overview: Client ID
What is a Client ID? The Client ID is a unique identifier assigned to each Yellow Dog Inventory system. Who is it for? The Client ID will be used by any user that will access a Yellow Dog mobile or web app. What is it used for? A Client ID is ...Feature Overview: Password Recovery
What is Password Recovery? Password Recovery is a built-in feature that allows Yellow Dog users to securely reset their login credentials independently by answering predefined security questions. This self-service option reduces the need for ...Feature Overview: Retail Price Fields
Yellow Dog offers 3 different retail price fields (Default Retail, Current Retail, Starting Retail) in the item editor to provide different retail price tracking functions. Where: Item Editor > Retail Details tab Who: Retail users who manage retail ...