Troubleshooting: What should I check if on hands have not updated after I committed my physical?

Troubleshooting: What should I check if on hands have not updated after I committed my physical?

 What should I check if on hands have not updated after I committed my physical? 

The two most common causes of on hands not updating after committing a physical is that the Physical has not been committed or all active items were not brought into your Physical. The easiest way to verify this is to compare how many SKUs were brought into the Physical in question to how many active SKUs are listed for the store in the System Setup module. (You will need to have access to System Setup for this task, and stores will need to be visible) 


Navigate to the Physical Inventory module to verify how many items were brought in and that the Physical has been committed 
In the example below we can see that the Physical was committed on February 25th and that 266 SKUs/items were included













Navigate to the System Setup Module to compare verify how many items are assigned to the store in question. 

Below we see that the Restaurant location has 608 active SKUs or active items assigned to it. 



This indicates that 342 items were not included in our Physical and would not have had on hands update at the time of committing


*Once you have confirmed that the item was brought into your Physical and it has been committed please reach out to Yellow Dog Support or your implementation guide for additional assistance with updating the on hand. *





    • Related Articles

    • COGS Troubleshooting

      This document was designed to help users pinpoint where and why there are discrepancies in their COGS reporting.  Why COGS are inaccurate: If COGS numbers are appearing incorrectly in Yellow Dog one of the following will be the cause: Invoices were ...
    • Troubleshooting: How do I start investigating variances in my physical?

      The first place to start investigating variances in your physical is an Item History report. This report will provide detailed information regarding when your item was purchased, received, manually adjusted, sold & inventoried. Variances are most ...
    • What is a Physical Inventory?

      Physical Inventories Yellow Dog Inventory gives you the ability to periodically check actual on-hand counts against the counts as reported by Yellow Dog, and then update Yellow Dog Inventory with new on-hands. This process is called a Physical ...
    • Reporting Explained: Physical Inventory (detailed by Physical)

      Business Need:  This report is helpful for users who are looking for a detailed report on a physical inventory.  This report will detail data on items included in a physical and show variances and variance costs for items on that physical. How it ...
    • How to create a Full Physical Inventory

      This document will review the full physical process – from creating and committing to reading the Detailed Physical Inventory Report. Creating a Physical Inventory           1.     From within Yellow Dog select Physical Inventories under Physical ...
    • Recent Articles

    • Send Saved Report Emailing

      You can configure saved reports to be automatically emailed to you and/or team members on a set schedule. How do I schedule daily email reporting? You can configure saved reports to be automatically emailed to you and/or team members on a set ...
    • Purchasing Flow for Food and Beverage

      The Yellow Dog Inventory purchasing flow ensures that all aspects of inventory management, from restocking to adjusting errors in transfers, are covered systematically. Each document type in the flow serves specific functions that collectively ...
    • Updating Count XL Application

      You may need to update your Count XL application on your handheld device to ensure it runs properly and smoothly. If you have received the following errors, your Count XL application may need to be updated: • “Invalid network error” • “API error” • ...
    • Removing Items with On-Hand Quantity (Decimal)

      You might encounter difficulty removing specific inventory items due to an error indicating that the item cannot be removed since its on-hand quantity is not zero, possibly because the decimal point is not properly adjusted. Changing the Decimal ...
    • ZD411 Printer Troubleshooting

      Labels Skipping When Printing When you are not able to print labels or labels are skipped when printing you will need to adjust the sensor inside the printer. If your labels are skipping when printing, make sure you have adjusted your sensor. To do ...