Troubleshooting: What should I check if on hands have not updated after I committed my physical?
What should I check if on hands have not updated after I committed my physical?
The two most common causes of on hands not updating after committing a physical is that the Physical has not been committed or all active items were not brought into your Physical. The easiest way to verify this is to compare how many SKUs were brought into the Physical in question to how many active SKUs are listed for the store in the System Setup module. (You will need to have access to System Setup for this task, and stores will need to be visible)
Navigate to the System Setup Module to compare verify how many items are assigned to the store in question.
This indicates that 342 items were not included in our Physical and would not have had on hands update at the time of committing.
*Once you have confirmed that the item was brought into your Physical and it has been committed please reach out to Yellow Dog Support or your implementation guide for additional assistance with updating the on hand. *
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