Troubleshooting: On hands have not updated after committing a Physical
Items not updating after committing a physical inventory.
The most common reasons on-hand quantities don’t update after a physical inventory are:
The physical inventory was never committed.
The item wasn’t included in the physical inventory, so its on-hand quantity didn’t update.
Follow these steps to verify and correct the issue:
Confirm the physical inventory was committed.
In the Physical Inventory module, locate the inventory in question.
Check the Committed column. A date indicates the inventory was committed.
Check whether the item was included.
Open the Physical Inventory Editor.
Search for the SKU.
If the SKU does not appear, the item was not included in the physical inventory.
If the physical inventory is within the 7-day grace period:
Uncommit the physical inventory.
Select Add Items, add the missing SKU(s), enter the count, and recommit.
If the physical inventory is beyond the 7-day grace period:
Perform a manual adjustment or
Run a cycle count that includes only the missed item(s).
Tip: Compare the SKUs column in the Physical Inventory module with the number of Active SKUs listed in the Stores module to compare how many items were included to what is available to the store Contact Yellow Dog Support if:
- The item was included in the Physical Inventory and the on hand didn't update
- Phone: 757-663-7514
- Email: support@yellowdogsoftware.com
- Chat: Click here to Chat with a YD Support Guide
Support hours: Monday–Friday, 9:00 a.m.–8:00 p.m. EST
Emergency support (available 24/7): 757-663-7514, Option 1
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