Troubleshooting: How do I find out how much I rang as open retail?

Troubleshooting: How do I find out how much I rang as open retail?


Issue: Items were not available or not created in the point of sale, and so Open Retail was used to ring up these items. I now need a way to verify how much was sold as Open Retail. 

Resolution: A POS Only: All Sales captured report will pull in sales for all items sold, including items that are not in Yellow Dog. Using this report will not directly tell you what items were sold using Open Retail, but will tell you when the items were sold, and for how much. If your team has tracked or can deduce what items were sold, manual adjustments can be used to update on hands.  



  1. Navigate to Standard Reports>Sales>POS Only>All Sales Captured 


  1. Filter to the Store and Date in question and select Generate. 



  1. Once report is generated right-click in column header POS Item and select Apply Column Filter.


  1. Type Open Retail into the pop up and select OK. 


  1. See all your transactions rung as open retail. 


If  your team has tracked or knows what corresponding Yellow Dog items these transactions pertain to, then manual adjustments can be performed to correct on hands. 




    • Related Articles

    • Reporting Explained: Cost Reporting- Inventory Items with No COGS Account

      Business Need: This report is helpful for F&B customers using COGS for tracking inventory. It allows clients to see which inventory items are not mapped to a COGS account. This is useful for troubleshooting variances in COGS cost reporting and ...
    • COGS Troubleshooting

      This document was designed to help users pinpoint where and why there are discrepancies in their COGS reporting. Why COGS are inaccurate: If COGS numbers are appearing incorrectly in Yellow Dog one of the following will be the cause: Invoices were ...
    • Reporting Explained: Sales By Day

      Business Need: This report is helpful for users who want a summary of sales by location over a period. How it Works: A Sales>By Item report shows a summary of sales for your stores in Yellow Dog. Generating the Report: Go to the Standard Reports ...
    • Reporting Explained: Summary By Period

      Business Need: A user would like to see a summary of all activity for items between two dates. How it Works: This report will show all movement between two selected dates. This report can filter to as broad as by store, or as granular as by item. ...
    • Reporting Explained Physical Inventory Summarized by Store

      Business Need: This report is helpful for users who want to view Physical Inventory data summarized to a single line per location. How it Works: The Physical inventory report Summary by Store will provide information on the Stores total on hand going ...
    • Popular Articles

    • How To: Find Your Yellow Dog Inventory Version

      Understanding which version of Yellow Dog Inventory you're using is essential when exploring new features, as some enhancements and functionalities are specific to certain versions. All client types can benefit from knowing their Yellow Dog Inventory ...
    • How do I use Par & Re-Order Points?

      What is a Reorder Point? The minimum quantity you would like inventory of the item to be before ordering more. Items must go below this level to trigger reorder. Items set to 0 will not reorder until you go into negative stock. This is not ...
    • Tips & Tricks: How do I download and install drivers for my Zebra Printer?

      **As a note: Admin rights will be required to complete this task. If you do not have admin rights on your PC, please contact your IT for assistance** ZD410 Desktop Printer Support Site 1. Navigate to Drivers: 2. Select Zdesigner V. 5 Driver for ...
    • How To: Swap the On-Hand/Parent Size (Edit Base Unit)

      When managing items with multiple sizes, it’s essential to configure them correctly. The on-hand/parent size should always represent the base unit or smallest measurement, while additional sizes should be created for purchasing or counting sizes. If ...
    • Food and Beverage Core Features User Manual

      The Food & Beverage Core Functions User Manual is your key to understanding the potential of Yellow Dog. Whether you're a first-time user or a seasoned pro, this detailed manual will help you understand how to best utilize your Yellow Dog Inventory ...