Troubleshooting: What do I do if On-Hands didn't update after I committed my physical?
Reach out to Yellow Dog Support
There is a known issue in older versions of Yellow Dog of items on-hands not always updating after the committing of a Physical Inventory. This issue has been resolved in the latest production version of Yellow Dog, and please contact Support with the Name/Number of the Physical you are working on for assistance resolving this issue.
**Click Here to schedule your Pre-Upgrade Conference call to ensure this doesn't happen again**
Related Articles
Troubleshooting: What should I check if on hands have not updated after I committed my physical?
What should I check if on hands have not updated after I committed my physical? The two most common causes of on hands not updating after committing a physical is that the Physical has not been committed or all active items were not brought into ...
COGS Troubleshooting
This document was designed to help users pinpoint where and why there are discrepancies in their COGS reporting. Why COGS are inaccurate: If COGS numbers are appearing incorrectly in Yellow Dog one of the following will be the cause: Invoices were ...
Troubleshooting: How do I start investigating variances in my physical?
The first place to start investigating variances in your physical is an Item History report. This report will provide detailed information regarding when your item was purchased, received, manually adjusted, sold & inventoried. Variances are most ...
Troubleshooting: Why Can’t I uncommit my Physical?
If you have committed a physical inventory in error and need to make a change or adjustment to the physical, you will need to uncommit that inventory so that you can make that change. A physical can only be uncommitted within 7 days of being ...
What is a Physical Inventory?
Physical Inventories Yellow Dog Inventory gives you the ability to periodically check actual on-hand counts against the counts as reported by Yellow Dog, and then update Yellow Dog Inventory with new on-hands. This process is called a Physical ...
Recent Articles
Send Saved Report Emailing
You can configure saved reports to be automatically emailed to you and/or team members on a set schedule. How do I schedule daily email reporting? You can configure saved reports to be automatically emailed to you and/or team members on a set ...
Purchasing Flow for Food and Beverage
The Yellow Dog Inventory purchasing flow ensures that all aspects of inventory management, from restocking to adjusting errors in transfers, are covered systematically. Each document type in the flow serves specific functions that collectively ...
Updating Count XL Application
You may need to update your Count XL application on your handheld device to ensure it runs properly and smoothly. If you have received the following errors, your Count XL application may need to be updated: • “Invalid network error” • “API error” • ...
Removing Items with On-Hand Quantity (Decimal)
You might encounter difficulty removing specific inventory items due to an error indicating that the item cannot be removed since its on-hand quantity is not zero, possibly because the decimal point is not properly adjusted. Changing the Decimal ...
ZD411 Printer Troubleshooting
Labels Skipping When Printing When you are not able to print labels or labels are skipped when printing you will need to adjust the sensor inside the printer. If your labels are skipping when printing, make sure you have adjusted your sensor. To do ...