How do I resolve Items Not Found when using my inventory scanner?

How do I resolve Items Not Found when using my inventory scanner?

Issue: While working within a session on a handheld device, some items receive an error that says “Item not Found” when scanning the barcode.

Cause:  This error often indicates that the handheld was not synced, or items not downloaded to the device prior to beginning the session.
Solution:  Sync your device, or download your items depending on the model of handheld or app you are using.


For Unitech 520 Models:  Connect your device to your PC and run the sync with handheld application. Make sure that your device is connected correctly and that you are not logged into Yellow Dog on your handheld so that the sync can run properly and bring in all your items. Click Here for additional information on syncing this device. 












For Docked 602 Models:  Connect your device to your PC and run the Sync with CountApps application. Enter in your Yellow Dog username and password and choose “GO”. Allow the sync to complete and then disconnect and begin your session. Click Here for additional information on syncing this device.











For API Based 602 Models or using the App on a personal device:  Log into the app on your handheld by entering your Client ID, username, and password. Navigate to the settings tab and select the blue cloud icons next to ‘items’, ‘stores’, and ‘labels. Then navigate back to create and begin your session. Click Here for additional information on using this app. 














What if my Item Still Will Not Scan?  Make sure that the item has been created in Yellow Dog and that the label or UPC that you are scanning is correct and that UPC is attached to your item in Yellow Dog as well.

If the item is set up correctly, you have synced, and you still are receiving this error please contact Yellow Dog Support.






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