How do I convert my API Count Retail to Docked?

How do I convert my API Count Retail to Docked?


Process for converting your API Mode handheld to docked mode: 

Requesting a copy of the SyncwithCountApp application from Support

  • CLICK HERE to request a copy of the SyncwithCountApps application. This application is required to be able to use the Docked Mode of Count Retail. IT may be required to assist with installation of this application.  

Removing the current version of Count Retail

  1. Uninstall the version of count retail installed on device
  1. Press and hold the until you see the screen shift and remove/ app info / unstill appear and drag the app icon to uninstall.  CLICK HERE for a short video demonstrating uninstalling an application.

                                  



  1. Confirm that you want to uninstall the app and select OK




Authorizing the device 

  1. Download the CountApp Device Authorizer execuible fom https://drive.google.com/file/d/1t6tlEB4oYIJgXsuwPk_bGWO3xJU4sD53/view?usp=sharing       CLICK HERE for a short video demonstrating how to authorize your device. 
  2. Connect the device to PC using USB 
  3. Switch the USB Setting from Charging to File Transfer 
  1. You can view the current setting by swiping down on the device from the top menu bar
  2. If in Charging Mode the setting will read “USB Charging this device”, tap for more options to make the change 
  3. Once you switch to file transfer, you PC should recognize the device and open a window displaying the device’s Internal Shared Storage. 






     4. Open CountappsDeviceAuthorizer.exe 
  1. This is used to create a unique device key that will register the device to the client’s database during their first sync. This prevents any random devices to be used with the sync and configures both mobile applications to be in the “docking mode”. 
  1. With the device plugged in, start by hitting the “Load from Connected Device” button. 
  1. This will populate the connected device’s Serial Number, Model and Manufacturer 



  1. Next you will select the export option, “Write to Device”. 
  1. This will create a file on the device that is used to register to the database. This file will be removed when the sync runs. 
  2. A YD Notice will popup letting you know that the export was completed and saved to the device. 
  3. You can make sure that the file was written properly by opening up the device’s storage and navigating to YellowDogData. Here you should see the deviceAuthorizationKey.ydi. 

 










Downloading and installing the docked version of count retail


  1. Download the latest version of the docked Count Retail application from YellowDogSoftware.com/APKdownload.  

CLICK HERE for a video demonstrating installing the Docked Count Retail Application. 

  1. Connect the device that needs to be updated (if multiple devices need to be updated, just repeat the following steps for each device) 
  2. Once connected, swipe down to switch the USB setting from Charging to Transfer Files

                              

  1. The PC should recognize the device with a pop up that when clicked on, will open up file explorer to the device’s Internal Shared Storage.  Double click here to get to the Yellow Dog Data Folder.  
  1.  You can also navigate manually to the shared storage by following this path: This PC > EA602 > Internal Shared Storage > YellowDogData 

                    


  1. Copy the APK file you downloaded to the YellowDogData folder      
  2. Swipe up from the bottom of your screen and open file manager app on 602 Device 

                                                      



  1. Scroll to the YellowDogData folder and select the APK that you downloaded. 


  1. You will be prompted to move forward with installation. Click “install” to begin or “Cancel” to exit.  

                                                  



  1. Once the installation is finished you have the option of opening the updated App to use as normal or clicking “Done” to exit.  DO NOT SELECT OPEN. Launching the application at this time will cause it to not load properly and require the app to be uninstalled and reinstalled. 

                                                       


Syncing using Sync with Count Apps

 

CLICK HERE for a short video demonstrating how to use the sync with count apps application.

      1.     Create a working directory in the Yellow Dog folder that will store data coming to and from the device.  
  1. Run the sync as administrator. If you do not have administrator rights to your PC, then you will need to reach out to your onsite IT. 
  2. Navigate to the Configure tab. The Working Folder should point to the folder you created in step 1.  




  1. You can test the connection first by navigating to YDI Database and selecting “Test Connection”. The Server and Database Name should populate from the settings.ini folder. 
  2. Navigate back to the Go tab to run the sync. The first sync should be a full Go. 
  1. Go – This will prompt a full sync to run. The user will be prompted to log in using their Yellow Dog Credentials. This should be the same user that will be using the CountRetail apps.  In some instances, it may be recommended to set up a generic sync user in the system. 
  2. Pull – This will prompt a pull of exported sessions from the device. It does not require the user to log in


  1. The first sync will consume the deviceAuthorizationKey.ydi and effectively register the device to the database. Opening the device’s storage and navigating to YellowDogData, you will no longer see this file. 
  2. The device is now ready to be used. Unplug the device and open either Count Retail.  The user will skip the login screen as it will use the credentials that were entered when running the sync to validate the user and their access.  If launching the application takes you to a log in screen requesting ClientID, Username & Password then application was most likely opened prior to running the sync initially. Uninstall the application, reinstall (do not open the application after installing, prior to syncing) run the sync again, and re-open. 
  3. When the user has finished their session, instead of the “Finalize” option there is a new “Export Session” in its place. This Export will create the file of their counts. The user will get a popup confirming they are ready to export as there is no way to undo an export. 
  1. Note that unlike the mobile apps, there is no force recount with the docked versions.
                        


  1. Once all sessions have been exported that are needed, reconnect the device via USB. 
  2. Open the SyncYdiWithCountApps.exe and click either Pull or Go. 
  1. All the sessions that are exported will now be available in Yellow Dog under the sessions list to pulled into the physical. 


A Go should always be run prior to beginning a physical inventory so new items and item updates are in the device. 


    • Related Articles

    • Retail Resource Guide

               This document will provide resources for all primary functions of Yellow Dog System Navigation – The links below will provide detail on launching, logging in, and navigating around the system.  Navigation Overview Launching & Logging in Left ...

    • How do I create an item if I am a retail customer?

      Creating a new item for Retail: Once logged into Yellow Dog navigate to Create New Item Select the Level and Vendor for the item you are creating, and the SKU will be automatically generated.(If the level or vendor do not exist already choose the ...

    • What are Yellow Dogs Best Practices for Physicals for Retail Customers?

                            Retail Physical Inventory Best Practices                       The following are our teams’ best practices for taking a Retail physical inventory gathered over hundreds of implementations.  Following these guidelines will ensure ...

    • How do I create a Production Recipe?

      This video will demonstrate how to create a Production Recipe How Do I Create A Production Recipe in Yellow Dog? The first thing you will need to do when creating a production recipe in Yellow Dog is create the item that is going to be attached to ...

    • How do I bring my Count Sheets into the Count Sheet App?

      This video will demonstrate how to bring Count Sheets into the Count Sheet App

    • Recent Articles

    • Send Saved Report Emailing

      You can configure saved reports to be automatically emailed to you and/or team members on a set schedule. How do I schedule daily email reporting? You can configure saved reports to be automatically emailed to you and/or team members on a set ...

    • Purchasing Flow for Food and Beverage

      The Yellow Dog Inventory purchasing flow ensures that all aspects of inventory management, from restocking to adjusting errors in transfers, are covered systematically. Each document type in the flow serves specific functions that collectively ...

    • Updating Count XL Application

      You may need to update your Count XL application on your handheld device to ensure it runs properly and smoothly. If you have received the following errors, your Count XL application may need to be updated: • “Invalid network error” • “API error” • ...

    • Removing Items with On-Hand Quantity (Decimal)

      You might encounter difficulty removing specific inventory items due to an error indicating that the item cannot be removed since its on-hand quantity is not zero, possibly because the decimal point is not properly adjusted. Changing the Decimal ...

    • ZD411 Printer Troubleshooting

      Labels Skipping When Printing When you are not able to print labels or labels are skipped when printing you will need to adjust the sensor inside the printer. If your labels are skipping when printing, make sure you have adjusted your sensor. To do ...