How do I cancel a Purchase Order?
Issue: I have ordered items through a Purchase Order, but now will not be receiving them. Is there a way to cancel this Purchase Order?
Resolution: Yes! Use the Canceled feature within your Purchase Order to indicate that it has been cancelled and resolve the on-order quantities.
- Navigate to the Purchase Order in question and double click to open the editor.
- Check the box Canceled to let the system know that you will not be receiving this product and resolve the on order quantity.
- Verify that the status of the Purchase Order updated to Ordered – Canceled
- Verify that the On-Order quantity updated to no longer include the quantity on the Purchase Order. Note: You may need to hit Refresh Data to see the quantity update.
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