CountRetail
362+
Release Date: Winter 2019
Use the device’s camera to scan the barcode
This document provides detailed information on navigating the Yellow Dog Mobile Application, CountRetail. You can also request additional training by contacting Support.
Support Hotline: 757.663.7514 (9am – 6pm EST Monday – Thursday, 9am-5pm Friday)
Emergency Support: 757.818.9360, option 2
E-mail Support: Support@yellowdogsoftware.com
Click here to schedule a one-hour training session. Training is up to one hour and free of charge to any customers currently on support.
To access our Knowledge Base, click here.
Use of the Yellow Dog CountRetail app is only compatible with Yellow Dog version 362 and higher, and for hosted customers. If you are currently on another version of Yellow Dog or not hosted, you will need to consult your Implementation Guide or contact Support for upgrade scheduling or about becoming hosted.
To install the Yellow Dog CountRetail mobile app, navigate to the iTunes/Android marketplace and search “Yellow Dog CountRetail”.
Once downloaded, you will need your Client ID. This information can be obtained from your Implementation Guide or by contacting Support.
This app works in conjunction with the Yellow Dog Windows desktop client.
To login to the App, enter your Client ID and Yellow Dog Username and Password. Help information is located on the main screen by clicking the yellow hyperlink. Your Client ID can be provided by your Support or Implementation guide.
Once you are logged in, you will be on the Sessions screen. Click on the App Menu () to navigate between Sessions, Settings, and Support contact information.
In the example above, there are three sessions currently available on this device. The latest session will always be at the top of the screen.
From the Settings screen, the user can control how the device interacts with Yellow Dog Inventory.
It is recommended that CountRetail is used in Online Mode when available. However, CountRetail operates in Offline mode as well.
Before creating a session it is recommended to make sure you have synced all Item, Stores and Labels. If you do not have “Fetch On Start Up” turned on you can manually sync all items by navigating to the Settings screen and clicking on to download.
From the Sessions screen, click on the icon in the bottom right corner to create a new Session. From the next screen, enter a name for the session. It is recommended to use Store Code/Name (if multiple stores exist), Date and User Name..
Click CREATE to begin your count session. Tap anywhere on the session area to begin counting.
When beginning a new session, the session screen will be empty because no items have been counted yet. The user has three options for gathering counts:
Please refer to your scanning devices documentation for specific instructions. If you are using a Yellow Dog provided device, please visit portal.yellowdogsoftware.com for step by step user guides for your device.
Click the camera icon to enable scanning. Once barcode comes into focus, the item will be added to the session.
Press the icon to manually lookup items. Click the magnifying glass icon () after completing search query to generate the results. Use the search field to find items by:
Scan an item’s barcode or select it manually from the lookup by following your device’s specific instructions. Once an item has been scanned, you will have the ability to add your count.
Press and drag LEFT on the description of the item to see more details.
Scroll down for even more information.
Once your Session is complete (from inside of the open Session), click on the to either: